Associate Intern, Client Services

About the role

The intern operates at the heart of Third Bridge's business, owning projects end-to-end under tight deadlines. This position is designed for recent graduates and early-career professionals based in Tokyo who are seeking an intensive, fast-paced environment in client services. You will be responsible for managing the complete lifecycle of client engagements, ensuring that every project is delivered with precision and meets the highest standards. The role requires a proactive mindset, where you identify potential issues before they escalate and take ownership of solutions from start to finish. Success in this position is defined by your ability to balance multiple priorities while maintaining exceptional quality. You will be immersed in a setting that demands rapid learning, adaptability, and a relentless commitment to exceeding expectations. This is an opportunity to build a strong foundation in client services by handling real-world responsibilities from day one.

Key facts

What you'll do

Coordinate with industry experts to secure their time for confidential consultations that address specific client questions and strategic needs. Reach out to experts across various industries through cold outreach methodologies, overcoming objections to secure their participation in high-level discussions. Manage multiple projects and clients simultaneously, coordinating schedules and deliverables at speed while persuading specialists to share their deep expertise. Rapidly absorb information regarding markets, business models, and regulations to build broad commercial knowledge that informs decision-making for stakeholders. Sell Third Bridge's comprehensive service range, including the content library, surveys, advisory offerings, and 1-to-1 calls, to clients to fulfill their research requirements. Serve as the primary liaison between the client and internal experts, ensuring clear communication and alignment on objectives throughout the project lifecycle. Monitor and analyze engagement metrics to identify usage signals and potential churn risks, allowing for timely interventions. Contribute to the continuous improvement of client processes by providing feedback based on frontline observations and evolving best practices. Support the onboarding of new clients by guiding them through the platform and ensuring they understand how to maximize the value of the service. Maintain meticulous records of all interactions and project statuses to support reporting and long-term relationship management.

Requirements

The posting states a minimum of 20 years of experience.

Written and oral Japanese at N1 level with workable English must be demonstrated. Commitment to 4 consecutive working days per week is required, with 5 days preferred. Availability for a full-time internship lasting up to 3 months is necessary. Phone communication skills must be brilliant, and performance must thrive in a hands-on, high-performance target-driven environment. Resilience, motivation to exceed goals, and attention to detail under pressure are essential. Strong academic credentials or a proven background in a customer-focused role must be present. Candidates must possess the ability to navigate complex professional environments with discretion and integrity. A high level of professionalism is required when interacting with senior executives and subject matter experts. The ability to work independently with minimal supervision while maintaining a rigorous standard of work is mandatory.

Nice to have

Experience in sales, account management, leadership, research, or customer engagement is valued.

Practical notes

This role is based in the Tokyo office as a founding team member within a multicultural, entrepreneurial environment favoring in-person collaboration. Details are confirmed Typical interview steps

Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.