Associate, Client Services

About the role

Client Services Associates are the primary drivers of expert discovery and engagement that power critical research decisions for clients worldwide. This role is designed to launch commercial careers and accelerate business acumen within a global research environment by handling complex inquiries. Associates own the end-to-end management of client projects, ensuring that demanding timelines are met with precision and accuracy. Rapid advancement is built into the path, with promotion to management positions achievable within two years of consistent high performance. The work requires intellectual agility to navigate diverse industries and synthesize complex information into actionable insights. Success in this position is defined by the ability to transform client questions into strategic opportunities. Associates act as the trusted interface between the client and the vast network of expert knowledge. This role develops resilience and target-driven performance essential for thriving in a fast-paced, commercial setting.

Key facts

What you'll do

Thorough project ownership uncovers client needs and organizes expert call scheduling to satisfy demanding timelines across multiple concurrent engagements. Expert outreach involves placing cold calls across various industries to overcome skepticism and secure participation for specialized advisory sessions and 1-1 calls. Serving the full suite of Third Bridge services, including the content library, surveys, advisory boards, and executive interviews, satisfies diverse client research requirements with tailored solutions. You will utilize the Annual Personal Development Allowance to fund ongoing growth, upskilling, and mastery of research methodologies. Navigating complex internal systems and library resources ensures accurate information delivery and supports the delivery of high-quality outputs. You will conduct market scans and trend analysis to provide context and insights that enhance the value of expert interviews. Effective administration of project timelines and deliverables is critical to maintaining client satisfaction and retention. You will act as a subject matter expert on the research process, guiding clients through methodology and best practices. Proactive communication and meticulous attention to detail underpin every interaction with internal stakeholders and external experts.

Requirements

The posting states a bachelor's degree requirement, though the specific field must be confirmed The posting states a minimum of 20 years of experience in a relevant commercial or research environment is mandatory for this position. Business fluency in Polish at Level C1 or above is mandatory for both written and oral communication across all project deliverables. Intellectual strength, ambition, and leadership or extracurricular experience must demonstrate grit through internships, work history, or measurable achievements. Resilience and target-driven performance are essential to exceed goals in a fast-paced, commercial environment where deadlines are strict. A degree is required as a baseline qualification, serving as the minimum educational standard for the role. Candidates must possess the right to work in the United Kingdom without sponsorship, as this position does not offer visa support. The ability to operate independently and manage multiple high-stakes projects simultaneously is a hard requirement for success.

Practical notes

Start dates occur throughout 2027, providing flexibility for candidates to align joining dates with personal and professional commitments. The compensation structure combines a £40,000 base salary with an uncapped performance bonus accessible after the first month, yielding a first-year total between £51,000 and £68,000 based on individual and team performance. The role expects 25+ vacation days, flex days, and one month of remote work per year, with the majority of activities conducted from the London office. Typical interview steps for this position include customer success interviews that usually feature a support scenario, a communication exercise, and behavioral questions to assess fit. Candidates may be asked to handle an upset client or plan an onboarding call to test empathy and clear writing, which are the core skills for success. Some loops will test product knowledge and familiarity with research platforms, library access, and survey methodologies. It is expected that you will structure your answers around listening, proposing a concrete plan, and ensuring robust follow-up.