Associé(e), Service à la clientèle

About the role

You are the primary point of contact who identifies, qualifies, and mobilizes sector experts to deliver precise client insights under strict time constraints. The position requires you to build commercial reflexes and an entrepreneurial mindset that will serve as the foundation for a long-term career in commercial, account management, leadership, and research functions. Third Bridge actively promotes internal growth, ensuring that top talent can advance to management positions in less than two years. Success in this role depends on your ability to operate with autonomy while maintaining rigorous ownership of client outcomes. You will be expected to translate ambiguous requirements into clear action plans that drive expert engagement. The role demands a high level of intellectual curiosity and the stamina to manage multiple complex engagements simultaneously. Ultimately, you will shape how clients perceive Third Bridge's expertise through the quality and reliability of your interactions.

Key facts

What you'll do

You identify, contact, and mobilize sector experts to deliver client insights under tight deadlines. You spend much of your day on the phone, convincing specialists to share their expertise and coordinating their discussions with clients. You conduct end-to-end project scoping to precisely capture client needs and coordinate expert calls. You approach experts through cold calling across diverse sectors, overcoming objections and persuading them to participate. You promote Third Bridge's full suite of services to clients, including content libraries, surveys, advisory, and individual calls. You translate ambiguous client questions into structured research frameworks that guide expert interviews. You manage the full project lifecycle from initiation through to final delivery, ensuring alignment with client expectations. You maintain detailed records of all interactions to ensure continuity and enable seamless team collaboration. You proactively flag risks or changes early to protect project timelines and quality. You contribute to process improvements that enhance the efficiency and reliability of client delivery.

Requirements

The posting states a bachelor's degree requirement. You have professional mastery of French, both written and oral, with a minimum C1 level. You possess a leadership mindset, and involvement in extracurricular activities is an asset. You thrive in dynamic, results-oriented environments. You have the confidence to initiate conversations with anyone by phone or in person. You are naturally curious, learn quickly, and enjoy solving complex problems. You build trust quickly and operate with agility. You are resilient and motivated to exceed targets. You demonstrate strong written and verbal communication skills in English. You are comfortable working independently and collaboratively in a fast-paced setting. You maintain discretion and integrity when handling sensitive client information.

Practical notes

The role is based in London, with a start date in September 2026 and possible start in 2027.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

This is a sales-focused role in a research and expert-sourcing environment.

The position relies on strong verbal communication and negotiation skills.

Tools include research platforms, databases, and communication software typical of a global research firm.

Career progression follows a clear internal promotion path from entry-level to management.

Continuous learning is supported through an annual personal development budget.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

About the company

Third Bridge is hiring for Associé(e), Service à la clientèle. London.