Associate, Client Services

About the role

Third Bridge connects experts with clients who need timely insights to inform investment and strategic choices. This role drives the end-to-end research workflow by finding and contacting specialists and converting their input into client-ready deliverables. You will operate at the center of the business, managing demanding schedules while ensuring expert perspectives are secured and delivered.

Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.

Key facts

What you'll do

You secure expert time and extract insights by placing calls under tight deadlines, ensuring client needs are understood and met. Complex projects are managed in parallel, with ownership maintained from initial scoping through final insight delivery to maintain accuracy and momentum. Expert perspectives are gathered through the phone channel, where objections are overcome and buy-in is won for specialized interviews. High-calibre expert calls are scheduled efficiently, drawing on fast learning about industries, business models, and regulations to support client needs. Revenue is expanded by cross-selling the full range of Third Bridge services, including the content library, surveys, advisory offerings, and 1-on-1 calls.

Requirements

The posting states a minimum of 20 years of experience.

The posting states a bachelor's degree requirement. The posting states a minimum of 2 years of experience.

You perform effectively in a fast-paced, target-driven environment while maintaining resilience to exceed demanding performance goals. Confident communication over the phone is required when reaching experts and stakeholders, including strangers, to secure their participation. Rapid learning is driven by curiosity, with complex problems solved using resourcefulness and quick thinking in real time. Rapport is built quickly and thinking on your feet is used to persuade specialists during live conversations. A university degree is mandatory, and leadership or extracurricular experience demonstrates grit through internships, work experience, or other achievements.

Practical notes

This position is based in Tokyo and may involve occasional travel while operating under Third Bridge's policies on data protection and equal opportunity. The role requires flexibility between work from anywhere programs and flex days, subject to annual review, along with Apple Macbook equipment, monthly phone allowance, and commuting allowance reimbursement. Typical interview steps

Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.

Good to know

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.