Associate, Client Services (Arabic Speaker)

About the role

This position places you at the center of a global research operation where you will own the execution of projects to deliver expert insight to clients. You will leverage commercial acumen to support long-term career growth specifically within sales and account management functions. The role is designed as a launchpad that facilitates rapid internal promotion for ambitious early-career professionals. Success in this capacity means you will be entrusted with significant ownership over client engagements from inception to completion. You will operate with a high degree of autonomy while maintaining strict adherence to deadlines and quality standards. This function is critical for ensuring customer satisfaction and retention in a demanding research environment. Your work will directly influence the perceived value of Third Bridge's specialized services.

Key facts

What you'll do

You will identify, contact, and engage industry experts to deliver client insights under tight deadlines, which builds essential commercial awareness and business acumen. You will uncover complex client needs through end-to-end project ownership, which includes scheduling high-calibre expert calls and deeply understanding specific research requirements. You will cold call and persuade experts across various industries, overcoming objections to secure their time and commitment for critical conversations. You will manage multiple projects and clients concurrently, requiring fast learning of diverse markets, business models, and regulatory landscapes to maintain service quality. You will cross-sell the full range of Third Bridge services, such as the content library, surveys, advisory offerings, and 1-1 calls, to maximize client value and retention. You will act as the primary liaison between the research network and the client, ensuring clear communication and alignment on expectations. You will document all interactions and outcomes meticulously to ensure continuity and enable effective knowledge transfer within the team. Your daily work will involve analyzing usage signals and feedback to identify early signs of churn and proactively address client concerns.

Requirements

Business fluency in both Arabic and English is mandatory for this role to effectively communicate with clients and experts. A university degree with strong academic credentials is required, and possessing relevant experience will significantly strengthen your application. You must demonstrate intellectual strength, ambition, and leadership or extracurricular experience through internships, work history, or other measurable achievements. Resilience and a results-driven mindset are necessary to consistently exceed goals in a target-driven, high-pressure environment. You must be able to work independently and as part of a collaborative team in a fast-paced setting. Strong organizational skills are essential to manage complex timelines and multiple stakeholder demands. Professionalism and discretion are required when handling confidential client information and sensitive research data. You must be comfortable with technology and adept at learning new software tools quickly to perform your duties efficiently.

Practical notes

This position is based in Dubai and expects fast-paced, commercial engagement with senior stakeholders. Clear internal progression is available, as many managers have advanced from the Associate role within two years. Typical interview steps include customer success scenarios, communication exercises, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call, with some loops specifically testing product knowledge. Empathy and clear writing are highlighted as core skills, and interviewers often focus on how you would bring an unhappy account back on track. It is recommended that you structure your answers around listening, proposing a concrete plan, and outlining follow-up measures.

Questions to ask

Useful questions for the interview include inquiring what a typical week looks like, how work is assigned, what tools the team uses, and how feedback is conducted. Asking how the role has changed recently and what the team wishes it had known when joining is also considered reasonable. Questions regarding the manager's priorities are especially valued by the interview panel.

Career growth

Customer success careers progress from specialist roles to manager and director levels. Some individuals move toward account management or solutions engineering positions over time. Deep product knowledge and cross-functional work with support, sales, and product teams become increasingly important at senior levels. Success in this career path rewards both product depth and relationship skills equally. Many leaders in this function began their journeys in support or account management roles, demonstrating clear internal mobility.