Associate, Client Services
Job description
About the role
Client Services Associates own the full cycle of expert engagement for research projects. They translate client needs into precise scopes and drive commercial outcomes in a high-energy setting. This role accelerates early-career leadership through direct interaction with global experts.
Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.
Key facts
What you'll do
Project ownership translates client needs into precise scopes and schedules for expert calls to meet demanding timelines set by clients.
Expert outreach conducts confident cold calls to secure buy-in from industry specialists across sectors and geographies to overcome objections.
Multi-tasking manages multiple projects and clients concurrently while operating at speed to hit demanding performance targets.
Market knowledge develops through rapid learning about markets, business models, and regulations during live client interactions.
Service selling promotes the full suite of offerings, such as the content library, surveys, advisory, and 1-1 calls to clients during conversations.
Requirements
The posting states a minimum of 2 years of experience.
The posting states a bachelor's degree requirement. The posting states a minimum of 20 years of experience.
Business fluency in German at Level C1 or above is mandatory for all communication with stakeholders.
Ambition fuels consistent effort to exceed performance targets in a target-driven environment with clear metrics.
Leadership or extracurricular experience demonstrates initiative and teamwork in professional or academic settings to build credibility.
Grit is evidenced through internships, work experience, or other achievements that show resilience under pressure.
Commercial fluency supports confident conversations with experts and internal teams to align on project goals.
Practical notes
The office is in central Munich with easy access and public transport for daily commutes.
Employees enjoy 30+ vacation days, flex days, and one month of remote work annually to support work-life balance.
to ensure full alignment with current requirements.
Typical interview steps
Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.
Good to know
This role emphasizes commercial and sales skills within an expert network research environment that serves diverse clients across industries.
The position relies on cold calling, cross-selling, and project management tools in daily workflows to secure expert time and meet deadlines.
Career progression promotes from within, with movement into management possible within two years for high performers who show leadership.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth
Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.