Associate, Client Services

About the role

This role converts expert knowledge into client deliverables under tight timelines. You will drive research execution that connects specialist insights to investment decisions. The position builds commercial judgment that can influence long-term research and client careers. You own the end-to-end management of expert interview projects, ensuring that complex subject matter is translated into clear, actionable content for clients. The function operates at the intersection of research and client interaction, requiring a high degree of ownership and intellectual rigor. You will be responsible for maintaining the integrity and quality of the content library while meeting stringent deadlines. Success in this role requires the ability to synthesize information rapidly and communicate value both internally and externally. Your work will directly shape how clients perceive and utilize the firm's research capabilities.

Key facts

What you'll do

You orchestrate the identification and engagement of industry specialists to secure their time for high-caliber expert interviews under strict deadlines. Finding, calling, and engaging experts across diverse sectors ensures clients receive the precise insights they rely on for critical decisions. You manage multiple concurrent projects and client relationships at speed, maintaining accuracy while meeting demanding timelines without compromising quality. You rapidly learn intricate markets, business models, and regulatory frameworks to effectively service diverse industries and client needs. You sell the full spectrum of services, including the content library, surveys, advisory sessions, and 1-1 calls, expanding the strategic value delivered to clients. You act as the primary liaison between the research experts and the client-facing teams, ensuring alignment on objectives and deliverables. You utilize structured methodologies to deconstruct complex topics and identify the most authoritative voices for each assignment. You contribute to the continuous improvement of client onboarding and success workflows, identifying opportunities to enhance the overall customer experience.

Requirements

The posting states a minimum of 20 years of experience.

Business fluency in Korean at Level C1 or above is mandatory for clear, professional communication in all written and verbal interactions. Intellectual strength and ambition are required to solve complex problems and adapt to fast targets while managing competing priorities. Leadership or extracurricular experience must demonstrate grit and measurable results that highlight your ability to drive initiatives and overcome obstacles. Professional confidence is essential for persuasive conversations on the phone and in person when engaging senior stakeholders. Building rapport quickly supports consistent performance, and resilience sustains results when exceeding goals in a high-pressure environment. You must possess a Bachelor's degree as a baseline educational requirement for this role. You are open to international applicants, and valid work authorization in the United Kingdom is necessary for employment. You have the capacity to handle detailed work under pressure and maintain a high standard of accuracy across all client deliverables.

Nice to have

Persuasive communication wins participation from skeptical experts across industries by building trust and credibility. Curiosity fuels continuous learning across diverse sectors and evolving business models, enabling you to ask incisive questions.

Practical notes

Start dates are available throughout 2027. Typical interview steps include customer success interviews that usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge to ensure candidates can navigate the platform effectively. Empathy and clear writing are the core skills assessed during the selection process. Interviewers often ask how you would bring an unhappy account back on track, and they expect a structured answer around listening, proposing a plan, and defining follow-up actions.

Good to know

Questions to ask

Good questions to ask the employer in the interview include what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones demonstrate preparation and genuine interest in the role.

Career growth

Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering as they develop their expertise. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels of responsibility. Success in this function is rewarded through equal measures of product depth and relationship skills. Many leaders in this function started their careers in support or account management roles, building their expertise over time. The London location provides access to a dynamic professional environment with opportunities to engage with a broad range of industries and high-level practitioners. The role is designed for individuals who seek long-term careers in research and client services, offering a clear pathway for advancement. You will be part of a team that values continuous development and expects consistent performance. The combination of commercial judgment and specialist knowledge will define your trajectory within the organization. This position is suited for candidates who are prepared to commit to the full range of responsibilities outlined in the job description.