Junior Associate, Client Services (m/f/d)

About the role

Client Services Associates deliver expert insights that guide client investment decisions and shape sophisticated research outcomes. They own the full project lifecycle, from initial scoping and requirements gathering to final call scheduling and execution. The role builds commercial judgment and foundational sales abilities through direct interaction with high-level industry experts. Associates are responsible for maintaining the integrity and quality of the expert network while ensuring client objectives are met precisely. This position requires resilience and grit, demonstrated through intellectual capacity, ambition, and documented leadership or extracurricular involvement. Curiosity is essential, as it fuels the quick mastery of new topics and complex issues across diverse sectors. The ability to adapt on your feet allows you to build rapport quickly when managing shifting priorities and deadlines for demanding clients. Success in this role hinges on persuasive communication to secure expert participation under tight timelines and high-stakes conditions.

Key facts

What you'll do

Understanding of specific client needs deepens through end-to-end project ownership, ensuring every detail aligns with strategic research objectives. Specialists across industries are contacted and engaged through persuasive cold outreach, requiring finesse to overcome initial resistance and objections. Multiple projects and clients are coordinated at speed, demanding rigorous organization and the ability to juggle competing priorities without error. Rapid learning about markets, business models, and regulations occurs constantly, allowing you to contextualize discussions for expert participants. The full spectrum of Third Bridge offerings, such as the content library, surveys, advisory sessions, and 1-1 calls, is presented to clients to address their research needs comprehensively. High-calibre expert calls are scheduled to match precise requirements, involving meticulous pre-call preparation and logistical coordination. Objections are handled methodically to secure expert participation, drawing on structured problem-solving and negotiation techniques. Client communications are professional and precise, reinforcing trust and reliability throughout the engagement lifecycle.

Requirements

The posting states a bachelor's degree requirement, which must be fulfilled by the candidate. The posting states a minimum of 2 years of experience in a relevant client-facing or research capacity. Business fluency in German at C1 level or above is mandatory to communicate effectively with experts and clients in their primary language. Intellectual capacity and ambition are essential traits, paired with documented leadership or extracurricular involvement that shows resilience and grit gained through experience. A confident communicator persuades experts and stakeholders on the phone and in person, demonstrating clarity and conviction in every interaction. Curiosity fuels quick mastery of new topics and complex issues, enabling rapid assimilation of detailed industry information. Adaptability on your feet allows you to build rapport quickly when managing shifting priorities and deadlines across a diverse portfolio. Professionalism is non-negotiable, as the role demands discretion, reliability, and a strong sense of ownership for project outcomes.

Practical notes

Start dates are available throughout 2027, providing flexibility for candidates aligning their timelines with the role. The Munich office is centrally located with public transport access, ensuring convenience for daily commuting. Third Bridge is an equal opportunity employer that values diverse perspectives and team collaboration, fostering an inclusive work environment. Typical interview steps for this role include a support scenario, a communication exercise, and behavioral questions to assess fit and capability. Candidates may be asked to handle an upset customer or plan an onboarding call to evaluate problem-solving and empathy under pressure. Some loops test product knowledge to ensure candidates can navigate the firm's offerings with confidence. Empathy and clear writing are the core skills assessed during the selection process, particularly in written exercises. Interviewers often ask how you would bring an unhappy account back on track, looking for structured answers around listening, a plan, and follow up. Structure your response to demonstrate active listening, a concrete action plan, and diligent follow-up to ensure resolution.

Questions to ask

Useful questions for the interview include inquiring what a typical week looks like and how work is assigned to balance workload. Candidates should ask about what tools the team uses to manage projects and communicate with clients efficiently. Asking how feedback works provides insight into performance management and professional development structures. Questions about how the role has changed recently and what the team wishes it had known when joining can reveal evolving expectations. Inquiries about the manager's priorities help candidates understand immediate goals and how they can contribute to team success effectively.

Career growth

Customer success careers grow from specialist to manager and director levels, offering clear progression paths for high performers. Some people move toward account management or solutions engineering, expanding their scope and impact within the organization. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels, requiring strategic thinking and collaboration. Success careers reward product depth and relationship skills equally, ensuring balanced development of technical and interpersonal capabilities. Many leaders in this function started in support or account management, highlighting the importance of starting strong in these foundational roles. Professional growth is supported through development allowances and structured advancement pathways, encouraging continuous learning. Success thrives within a dynamic, collaborative office environment where teamwork and innovation are celebrated daily.