Loss Prevention Specialist

About the role

At THG, we are a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we are powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. Central Functions is formed of the teams and people that serve the entire business, ensuring smooth operations, timely payments, material availability, and compliance with legal, health, safety, and security obligations.

This Security and Loss Prevention role is based within Central Functions at our warehouse facility in Omega, Warrington, UK. You will play a critical role in safeguarding company assets, reducing losses, and maintaining a secure and safe working environment within a fast-paced warehouse and fulfilment operation.

What you'll do

You will supervise and support a team of Security Officers across warehouse operations, ensuring consistent application of security standards. You will manage investigations into stock losses and customer order discrepancies, escalating findings to relevant stakeholders as required. You will ensure compliance with all security procedures, access control measures, and site patrols within a fast-paced warehouse environment. You will protect high-value products throughout the supply chain by coordinating closely with logistics and warehouse teams. You will analyze loss trends, implement corrective actions, and monitor the effectiveness of security controls on an ongoing basis. You will serve as the key point of contact for security-related matters between Central Functions, warehouse operations, and external partners. You will prepare clear reports on incidents, investigations, and performance metrics for management review. You will contribute to the continuous improvement of security processes, supporting the business in reducing shrink and safeguarding assets.

• Overseeing the deployment and performance of warehouse Security Officers to ensure coverage across all operational areas.
• Leading investigations into inventory variances, missing stock, and customer order discrepancies, identifying root causes and recommended actions.
• Monitoring and auditing security procedures, including access control, bag checks, and site patrols, to verify adherence to company standards.
• Coordinating with warehouse managers and logistics partners to secure high-value products and manage sensitive stock movements.
• Implementing and refining loss prevention controls, utilizing data and incident reports to reduce shrink across the fulfilment process.
• Escalating complex security incidents to senior stakeholders, ensuring timely resolution and documentation.
• Preparing detailed reports on security activities, loss trends, and audit outcomes for management review and decision-making.
• Supporting the development and delivery of security training for officers and relevant warehouse teams.
• Challenging and strengthening existing processes by identifying gaps and proposing practical improvements.
• Maintaining up-to-date records of all security checks, incidents, and investigations in line with company protocols.

Requirements

• You hold the right to work in the UK and are eligible for employment without sponsorship.
• You possess a clean criminal record check that meets the requirements of the role.
• You have the legal right to work in the United Kingdom without restriction.
• You are able to provide professional references that confirm your employment history.
• You are capable of passing a pre-employment health assessment as required for the position.
• You are available to work the shifts as outlined in the role details and location requirements.
• You meet the age requirements necessary for the position you are applying for.
• You comply with the company's policies on data protection and information security in your role.

Nice to have

• Experience in a security, loss prevention, or warehouse protection environment.
• Familiarity with inventory management systems and discrepancy investigation methods.
• Knowledge of security technologies, access control systems, and surveillance tools.
• Understanding of logistics operations and warehouse safety procedures.

Practical notes

• Hours: Rotating Day/Night Shifts - Mon - Fri - 09.45am - 18.45pm and 21:45pm - 06:15am.

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Location: UK

• Visa: Not required for UK residents.

This job description is intended to outline the general nature and level of work performed within this role. It does not describe every task, duty, or responsibility that you may be expected to undertake. We reserve the right to amend and update this job description and to vary your duties from time to time in line with business and operational needs.