Key Account Manager

About the role

You are entrusted with owning the end to end commercial cycle for strategic accounts within the Product Design and digital transformation space. You will identify, develop and scale relationships with high impact organizations that are undergoing significant digital shifts. Your work will center on aligning Theodo Experience capabilities with the business and user experience ambitions of each client. You will act as the primary strategic partner for key decision makers, ensuring that design driven innovation translates into tangible business outcomes. This role requires a proactive stance in shaping the client narrative and driving long term account growth. You will be responsible for translating complex product design challenges into compelling commercial narratives that resonate with C level stakeholders. Ultimately, your success will be measured by your ability to build trusted relationships that foster adoption and expansion.

Key facts

What you'll do

You will identify and qualify strategic opportunities within target accounts by analyzing their product design and digital transformation maturity. You will construct and maintain a robust pipeline that balances short term wins with long term strategic potential. Your role involves building and nurturing relationships with multiple stakeholders including CPOs, Chief Digital Officers and innovation directors. You will lead complex sales cycles by structuring narratives that highlight the value of user experience and design systems. You will leverage ABT methods and networking to generate new leads and convert them into qualified opportunities. Participation in industry events and conferences will be essential to increase the visibility of Theodo Experience. You will collaborate closely with the Lead Designers and Product Strategists to build differentiated commercial propositions. Your responsibilities include ensuring client satisfaction and managing the perception of value throughout the entire engagement. You will monitor the health of accounts and detect signals for expansion or renewal. You will contribute to governance committees and steering sessions that define the strategic direction of key accounts. Your input will help identify new value creation opportunities that align with client objectives. You will support the delivery of complex projects to ensure timely and high quality outcomes. You will occasionally engage in advisory missions during your first year to deepen your understanding of client business issues. This involvement will accelerate your expertise in product design and delivery practices.

Requirements

You possess a strong background in sales or account management within the digital or design consulting sector. You have a proven ability to manage multiple stakeholders and influence without direct authority. Your experience includes selling design led transformation to organizations undergoing digital change. You are comfortable engaging with C level executives and shaping strategic discussions around user experience. You have a track record of building and maintaining long term client relationships in competitive environments. You demonstrate excellent communication skills, both written and verbal, in French and English. You are structured in your approach to managing pipelines and forecasting business outcomes. You are comfortable using data and qualitative insights to refine your commercial strategies. You have a deep understanding of the challenges related to digital product adoption and transformation. You are committed to upholding the highest standards of professionalism and client confidentiality.

Nice to have

Experience in the Product Design or Digital Transformation sectors would be advantageous. Familiarity with design thinking methodologies and innovation frameworks is preferred. Knowledge of French business culture and language nuances is a significant asset for engaging local stakeholders.

Practical notes

This position is based in Paris and requires full time availability. The role may involve occasional travel within the French territory to meet key clients and participate in company initiatives. There are no specific visa requirements mentioned for this position at this time.