Associate Manager, Supplier Operations NYT Wirecutter

About the role

The New York Times seeks an Associate Manager, Supplier Operations to own the full lifecycle of our supplier partnerships. This position is critical for bridging our business development efforts with day-to-day execution. You will manage the technical and operational integration of suppliers, ensuring they meet our brand standards from the very first interaction and sustain high performance over time. This hybrid role reports to the Senior Manager, Ecommerce Partnerships and requires three days per week in our New York City headquarters. Your primary mission is to configure and support our Shopify Collective ecosystem so that our suppliers can deliver exceptional experiences to our readers. You will act as the key advocate for suppliers, ensuring they have the necessary tools, information, and support to fulfill orders accurately and efficiently while maintaining the journalistic integrity the brand is known for.

Key facts

What you'll do

Orchestrate the complete technical onboarding process for new suppliers, mapping inventory, pricing, and shipping rules within the Shopify ecosystem to ensure seamless integration.

Architect and optimize bespoke Product Detail Pages, configuring metafields, variant images, and descriptions to maximize conversion rates and user engagement.

Diagnose and resolve complex technical issues such as catalog sync errors to prevent stock inaccuracies and pricing mistakes that could undermine reader trust.

Develop, maintain, and evolve a comprehensive "Supplier Playbook" that codifies standard operating procedures, creating a consistent and reliable experience for every partner.

Collaborate closely with internal cross-functional teams to ensure that supplier inventory levels remain accurate and perfectly aligned with upcoming projects and strategic initiatives.

Act as the central technical liaison for suppliers within the Shopify Collective environment, troubleshooting workflow bottlenecks and process inefficiencies.

Analyze supplier performance metrics deeply and translate data into actionable, practical guidance for internal stakeholders to drive continuous improvement.

Champion the mission of journalistic independence, demonstrating how this core value supports the broader goals of helping people understand the world through reliable information.

Implement rigorous quality assurance protocols on product listings and configurations to guarantee that every supplier touchpoint meets the highest brand standards.

Proactively identify opportunities to enhance the supplier experience within the tooling, removing friction and enabling partners to focus on delivering exceptional content and commerce experiences.

Requirements

A minimum of 3 years of professional experience in e-commerce operations, catalog management, and supplier relations is mandatory for this role.

Demonstrated expertise in using Shopify and Shopify Collective, along with project management platforms such as Airtable and Miro, is a non-negotiable hard bar for success.

A proven track record of building and sustaining strong, collaborative relationships with both internal stakeholders and external partners is essential.

A commitment to the mission of journalistic independence and a dedication to seeking the truth is required to align with The New York Times values.

The ability to thrive in a hybrid work environment, with a defined schedule of three days in the New York City office, is necessary.

Exceptional problem-solving skills must be applied to diagnose and resolve technical issues efficiently to prevent operational disruptions.

Meticulous attention to detail is required to ensure inventory accuracy and prevent costly pricing mistakes in the live catalog.

The capability to manage multiple priorities simultaneously while meeting strict deadlines in a fast-paced media environment is essential.

Nice to have

Familiarity with the structures and challenges of drop shipping and e-commerce search optimization provides a significant advantage.

Experience collaborating effectively with remote or globally distributed teams enhances your ability to integrate supplier workflows.

A history of analyzing supplier performance metrics and transforming them into practical guidance for internal stakeholders is highly valued.

Practical notes

This is a hybrid remote position requiring three days per week in the New York, NY office.

The role ID is REQ-020127 and is classified under Associate Manager, Supplier Operations NYT Wirecutter.

Compensation details are fixed, with a base salary of $123,800.00 leading to an expected total compensation of $149,200.00.