Account Executive

About the role

As an , you will play a pivotal role in driving client success and fostering long-lasting relationships. This position is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service. You will collaborate closely with various teams to ensure that client needs are met efficiently and effectively, contributing to the overall growth of the company. Your expertise in account management and strategic communication will be essential in navigating the challenges of a fast-paced industry.

Key facts

What you'll do

• Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Act as the primary point of contact for assigned accounts, managing all aspects of communication and project delivery.
• Collaborate with internal teams, including marketing, creative, and analytics, to deliver tailored solutions that align with client objectives.
• Identify opportunities for account growth and upselling additional services to enhance client satisfaction and revenue.
• Conduct regular check-ins and performance reviews with clients to assess satisfaction and address any concerns proactively.
• Prepare and present comprehensive reports on account performance, including metrics and insights that drive strategic decision-making.
• Stay informed about industry trends and competitor activities to provide clients with valuable insights and recommendations.
• Participate in client pitches and presentations, showcasing Teamlewis's capabilities and value propositions effectively.
• Support the onboarding process for new clients, ensuring a smooth transition and integration into Teamlewis's services.
• Collaborate with the sales team to identify and pursue new business opportunities, contributing to the overall growth strategy.
• Maintain accurate records of client interactions and project statuses in the CRM system, ensuring data integrity and accessibility.
• Attend industry events and networking opportunities to represent Teamlewis and build connections that can lead to new business.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• A minimum of 3 years of experience in account management or a similar role, preferably within the marketing or advertising industry.
• Proven track record of managing client relationships and delivering successful outcomes.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in CRM software and other relevant tools for account management and reporting.
• Ability to work independently and as part of a team, demonstrating a proactive approach to problem-solving.
• Strong analytical skills, with the capability to interpret data and provide actionable insights to clients.
• Willingness to travel occasionally for client meetings and industry events.

Nice to have

• Experience in digital marketing or public relations is a plus.
• Familiarity with project management tools and methodologies.
• Multilingual abilities, particularly in Cantonese or Mandarin, to better serve clients in the region.
• Previous experience working in an international or multicultural environment.
• A strong network within the marketing or advertising industry in Hong Kong.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Knowledge of digital marketing tools and analytics platforms.
• Strong presentation skills, with the ability to create compelling visuals and narratives.
• Ability to adapt to new technologies and tools as needed.

Practical notes

• This position is based in Hong Kong, specifically in the Taikoo Shing area, which is known for its vibrant business community.
• The role may require occasional travel for client meetings or industry conferences, so flexibility is essential.
• Teamlewis values diversity and inclusion and encourages applicants from all backgrounds to apply.
• Interested candidates can apply through the provided link: [Teamlewis Careers](https://teamlewis.bamboohr.com/careers/297).

Join Teamlewis as an Account Executive and be part of a team that is dedicated to delivering exceptional service and innovative solutions to clients. Your contributions will be vital in shaping the future of our client relationships and driving the success of our campaigns.