Provider Success Associate

About the role

In this role, you will be in fostering enduring relationships with mental health providers who are already part of our platform. Your primary responsibility will be to ensure these providers derive ongoing value and success from their partnership with Tava Health. This position requires proactive engagement and support to facilitate the growth of their practices and encourage continued use of our platform.

Key facts

What you'll do

• Initiate and maintain proactive communication with a specific group of mental health providers through various channels to evaluate their satisfaction and operational status.
• Ensure consistent engagement by regularly checking in with providers, focusing on building long-term relationships.
• Keep detailed records of all interactions and outcomes in HubSpot, ensuring that future communications are informed by comprehensive context.
• Conduct monthly assessments of provider availability and their acceptance of referrals, identifying patterns and potential areas for support.
• Assist providers in scaling their practices, which may include expanding their teams or exploring new market opportunities.
• Provide guidance on how to effectively Tava Health features that can streamline their daily operations and enhance platform integration.
• Address any inquiries from providers related to credentialing, insurance, and billing processes, ensuring they have the information they need.
• Inform providers about the various resources available through Tava Health, including marketing support and referral networks.
• Relay any technical issues or provider feedback to the appropriate internal teams via Slack to ensure swift resolution.
• Participate actively in team meetings, training sessions, and contribute to the refinement of documentation to enhance team efficiency.

Requirements

• Strong written and verbal communication skills, with an ability to quickly establish rapport with providers.
• Experience using CRM software, particularly HubSpot, and familiarity with collaboration tools such as Slack and Notion, along with a willingness to learn new technologies.
• A detail-oriented mindset with a proactive approach to identifying and addressing potential disengagement among providers.
• Adaptability to shifting goals and strategies related to provider engagement.
• A strong sense of ownership regarding the success of assigned providers, coupled with a commitment to advocating for their needs.
• A results-oriented attitude focused on meeting and exceeding objectives.

Nice to have

• Previous experience in healthcare, mental health, or roles focused on customer success.
• A curious and coachable demeanor, ideal for a position centered on professional growth in provider or customer success.
• Familiarity with the mental health landscape and understanding of the challenges faced by providers.

Skills & tools

• Proficient in HubSpot for CRM management.
• Experienced with Slack for team communication.
• Knowledgeable in Notion for documentation and project management.

Practical notes

• Preference will be given to applicants residing in states where Tava Health has a presence, including Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington.
• Candidates must possess the legal right to work in the U.S. without requiring visa sponsorship, both now and in the future.
• Tava Health provides a comprehensive benefits package, which includes fully covered medical and dental premiums for employees and their families, optional insurance plans, a free mental health benefit, monthly contributions to Health Savings Accounts (HSA), generous paid time off, paid holidays, parental leave, and a 401(k) retirement plan.
• Employees enjoy weekly DoorDash lunches along with a personal DashPass subscription for added convenience.
• All official communications from Tava Health will come from email addresses ending in @tavahealth.com or @us.tavahealth.com.
• Be vigilant against potential recruitment scams. Tava Health conducts in-person interviews and does not use encrypted messaging services for hiring purposes. For verification, please use the chat feature on our website or reach out to careers@tavahealth.com.