Forward Deployed AI Product Manager, HLS

About the role

In this role, you will act as the essential bridge between our health system clients and the internal engineering teams at Talkdesk. Your responsibilities will encompass a blend of product management, implementation consulting, and technical engineering, enabling you to transform intricate clinical workflows into effective AI-powered solutions. This position is designed for individuals who thrive in a dynamic environment and are about leveraging technology to enhance healthcare delivery.

Key facts

What you'll do

• Cultivate and maintain strong relationships with stakeholders in clinical informatics, IT, and operations within health systems to ensure alignment and collaboration.
• Facilitate discovery sessions that include workflow mapping, interviews, and document analysis to uncover automation opportunities and needs within the organization.
• Assess and validate pre-sales Statements of Work to ensure they are technically feasible and align with design specifications.
• Transform operational workflows, such as scheduling, prior authorizations, and billing processes, into detailed and structured product requirements that guide development efforts.
• Manage the entire deployment process, from the initial pilot kickoff to the final production launch, ensuring all phases are executed smoothly.
• Conduct manual validation and live call testing to guarantee quality and functionality before the customer's User Acceptance Testing (UAT) phase.
• Track and analyze post-launch performance using observability tools, addressing any technical issues that arise to maintain optimal system performance.
• Document return on investment (ROI) and success metrics to support account growth and facilitate contract renewals with clients.
• Provide actionable feedback to the core product team, influencing the product roadmap based on insights gathered from field observations and client interactions.

Requirements

• A minimum of 5 years of experience in healthcare technology, with a solid understanding of provider operations.
• In-depth knowledge of Patient Access, Care Management, or Revenue Cycle domains, showcasing your expertise in these critical areas.
• A proven history of success in client-facing roles, such as implementation, technical project management, or solution consulting, demonstrating your ability to deliver results.
• Strong communication skills, with the ability to articulate complex technical and clinical concepts to C-suite executives and other stakeholders.
• Familiarity with agentic workflows and a keen interest in AI and automation technologies that can enhance healthcare processes.
• Willingness to travel 25-35% of the time for on-site discovery sessions, UAT, and meetings with executives to foster collaboration and understanding.

Nice to have

• Experience working with an Electronic Health Record (EHR) software vendor in a technical services or implementation capacity.
• Background in a startup or rapidly growing technology company, showcasing adaptability and innovative thinking.
• Knowledge of CCaaS, IVR, or conversational AI platforms, such as Genesys, NICE, Five9, or Nuance, which can enhance your contributions to the team.
• Understanding of HL7 FHIR, APIs, and healthcare interoperability standards, which are essential for effective integration.
• Experience in writing Product Requirement Documents (PRDs) or working within Agile or Scrum methodologies to facilitate project management.
• A professional background in clinical informatics, nursing, or health administration that adds depth to your understanding of healthcare challenges.

Skills & tools

• Proficiency in healthcare workflow mapping to identify areas for improvement and automation.
• Experience in AI/ML product design, enabling you to contribute to innovative solutions.
• Strong skills in technical requirements documentation to ensure clarity and alignment among teams.
• Effective stakeholder management abilities to foster collaboration and drive project success.
• Competence in data-driven performance analysis to assess and enhance system effectiveness.

Practical notes

• Comprehensive benefits package includes medical, dental, vision, life, and disability insurance, along with a 401(k) plan and an Employee Assistance Program.
• Employees enjoy 14 paid holidays and have access to an uncapped paid time off program, promoting work-life balance.
• All applications must be submitted through the online portal.
• The application window will remain open for approximately 90 days following the posting date of July 24, 2026.
• For any inquiries, please reach out to the Talent team at Talent@talkdesk.com.