Commercial Account Executive - Mixed Industry

About the role

The Commercial Account Executive position is responsible for developing and executing strategic sales plans within a designated territory, with the primary goal of driving revenue growth and acquiring new clients. You will work closely with a small, cohesive team and report directly to a Sales Director. The role involves engaging with technical decision-makers such as CTOs, Engineering, and IT leaders, as well as end-users, to identify opportunities and close deals. You will be expected to manage complex sales cycles, demonstrate the value of Talkdesk solutions, and contribute to the overall growth of the company's customer base in the assigned region. This on-site role requires a proactive approach to prospecting, relationship building, and closing sales, with a focus on SaaS solutions tailored to various industries.

Key facts

What you'll do

• Identify potential leads and qualify prospects to develop a strong and sustainable sales pipeline, ensuring a steady flow of new business opportunities.
• Engage with CTOs, Engineering, and IT leaders, as well as technical end-users, to generate interest and uncover needs that Talkdesk solutions can address.
• Build and nurture relationships with prospective clients, fostering trust and positioning Talkdesk as a strategic partner for their customer service technology needs.
• Collaborate closely with Solution Engineers and other internal resources throughout the sales process to tailor demonstrations and presentations that meet client requirements.
• Participate in ongoing sales training sessions to stay updated on product features, industry trends, and sales techniques, enhancing your ability to close deals effectively.
• Demonstrate strong business acumen and deal-making skills by managing the entire sales cycle - from initial outreach to contract signing - while navigating challenges and objections.
• Uncover and develop new opportunities within existing accounts and new prospects, leveraging strategic planning and industry knowledge.
• Conduct web-based demonstrations and presentations using Talkdesk's demo software to showcase the platform's capabilities and value proposition.
• Manage and track sales activities, pipeline status, and forecast accuracy using CRM tools, ensuring timely follow-up and engagement with prospects.
• Develop strategic account plans to maximize revenue potential and identify upsell or cross-sell opportunities within existing clients.
• Represent Talkdesk at industry events, conferences, and client meetings to expand the company's presence and network within the target market.
• Collaborate with marketing and product teams to provide feedback from the field, helping shape messaging and product development strategies.
• Maintain a thorough understanding of Talkdesk's SaaS offerings, competitive landscape, and industry challenges to effectively position solutions.
• Achieve or exceed quarterly and annual sales quotas, contributing to the overall revenue targets of the organization.
• Provide accurate sales forecasts and reporting to management, highlighting progress, challenges, and strategic adjustments needed.
• Engage in continuous learning to improve sales techniques, product knowledge, and industry expertise, ensuring a high level of professionalism and effectiveness.

Requirements

• Over 5 years of experience in sales, with a proven track record of driving revenue growth and scaling new customer acquisitions.
• 2-4 years of experience specifically in SaaS sales, with a history of exceeding sales quotas and closing high-value deals.
• Demonstrated success in selling complex solutions to CXO-level decision-makers and technical teams.
• Bachelor's degree or equivalent professional experience in a related field.
• Willingness to travel up to 50% of the time to meet clients, attend industry events, and support sales activities.
• Proven ability to close deals exceeding $50,000 in annual recurring revenue, with a focus on SaaS solutions.
• Strong understanding of SaaS sales methodologies and best practices.
• Experience with web-based demonstration tools and sales software, including CRM platforms.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport quickly.
• Self-motivated, goal-oriented, and capable of working independently while collaborating within a team environment.
• Strong organizational skills, with the ability to manage multiple opportunities and priorities simultaneously.
• Strategic thinker with the ability to develop and execute account plans that align with company objectives.
• Ability to analyze customer needs and craft tailored solutions that demonstrate value.
• High level of professionalism, integrity, and commitment to customer success.
• Fluency in English; additional language skills are a plus.

Nice to have

• Experience with CRM software and sales analytics tools to track and optimize sales performance.
• Knowledge of industry-specific challenges and solutions, especially in customer service or contact center technology.
• Previous experience working in a fast-paced, high-growth sales environment.
• Familiarity with Talkdesk's product suite or similar SaaS contact center solutions.
• Ability to adapt quickly to new technologies and industry trends.

Skills & tools

• Proficiency with SaaS sales methodologies and processes.
• Experience with web-based demo software and tools to effectively showcase solutions.
• Strong CRM skills, including pipeline management and forecasting.
• Excellent presentation and communication tools, both verbal and written.
• Ability to leverage sales analytics for strategic decision-making.

Practical notes

• Pay Range (OTE Pay): $180,000 - $200,000.
• Compensation package may include long-term incentives such as equity, along with short-term incentives like bonuses or commissions.
• Benefits include comprehensive Medical, Dental, Vision, Life, and Disability Insurance, as well as an Employee Assistance Program (EAP).
• Retirement benefits are available through a 401(k) plan.
• Paid Time Off includes uncapped paid leave for exempt employees and an accrual-based system for non-exempt employees, subject to manager approval and business needs.
• The company observes 14 paid holidays annually.
• Paid sick leave policies are aligned with employment status, with uncapped sick leave for exempt employees and accrual-based for non-exempt employees, also subject to approval.
• To apply, candidates should submit their applications online through the designated portal.
• The application window is expected to close at least 3 days after the posting date of 07/24/2026.
• Benefits and compensation details may vary based on employment type and location.
• For inquiries or further information about this position, interested candidates can contact the Talent team at Talent@talkdesk.com.