AI Deployment Lead

About the role

This role manages the critical transition phase between initial customer interest and full operational deployment. You will oversee trial execution, transforming vague customer needs into structured workflows and measurable outcomes while building systems that scale. In this capacity, you act as the operational architect who ensures that experimental concepts are translated into repeatable production processes. You own the definition of success criteria and the design of feedback loops that validate hypothesis-driven workflows. The position requires a partnership mindset where you align cross-functional stakeholders to deliver coherent and reliable execution. You will establish the guardrails and documentation that allow scaled deployment to proceed with clarity and reduced risk. Your work directly influences how efficiently the organization converts pilot efforts into long-term, revenue-generating relationships.

Key facts

What you'll do

• Translate customer workflows and success criteria into technical requirements, scripts, and operational inputs.
• Monitor trial performance metrics such as batch completion, success rates, and turnaround times to identify systemic issues.
• Coordinate with Sales, Customer Success, Product, Engineering, and Quality teams to resolve execution gaps.
• Develop and maintain trial playbooks, intake templates, and dashboards to improve consistency.
• Implement AI tools and automation to refine operational processes and reduce manual overhead.
• Manage the transition of trial learnings and customer context to the long-term deployment team.
• Design and refine trial intake forms to capture necessary context for successful execution.
• Establish standard operating procedures that align AI tool usage with customer SLAs and business rules.
• Lead root cause analysis for trial anomalies and drive corrective actions across the workflow.
• Collaborate with Product to prioritize feature enhancements based on observed trial constraints and friction points.
• Build and iterate on dashboards that visualize trial health, enabling proactive stakeholder communication.
• Conduct structured walkthroughs of customer workflows to validate assumptions and uncover hidden requirements.
• Serve as the primary point of escalation for operational issues that arise during trial periods.
• Document decision rationales and configuration settings to ensure continuity and auditability.

Requirements

• 7+ years of experience in operations, strategy, product operations, implementation, or technical solutions.
• Proven track record of managing end-to-end complex workflows or cross-functional initiatives.
• Ability to define success metrics and use data to diagnose performance bottlenecks.
• Experience working in environments where quality, speed, and commercial outcomes are critical.
• Proficiency in using spreadsheets, dashboards, and structured analysis to drive decision-making.
• Demonstrated success in building systems within high-growth or scaling organizations.
• Strong written and verbal communication skills for coordinating with distributed teams and stakeholders.
• Comfort with ambiguity and the ability to make progress when direction is partially defined.

Nice to have

• Background in healthcare, revenue cycle management, call center operations, or marketplace operations.
• Experience with AI-enabled workflows, routing logic, or quality assurance systems.
• Previous work in technical customer success, pre-sales solutioning, or consulting.
• Experience managing partnerships with offshore teams, BPOs, or external vendors.

Skills & tools

• AI tools and workflow automation
• Operational data analysis and dashboarding
• Process design and systems architecture
• Cross-functional stakeholder management

Practical notes

• Benefits include health coverage, 401(k) plan, unlimited PTO, and 16 weeks of parental leave.
• Final salary offers are based on candidate experience, internal equity, and skill alignment.
• The position is based in New York City and follows a hybrid work model requiring periodic in-office collaboration.
• Candidates must be eligible to work in the United States without sponsorship for this role.
• Applications will be reviewed on a rolling basis until the position is filled.
• Superdial is an equal opportunity employer and encourages diverse candidates to apply.
• The role requires regular communication across time zones and adherence to agreed-upon response standards.
• Travel is not required for this position, but occasional offsite meetings may be considered for team alignment.
• This role reports to the Agent Operations leadership and participates in cross-company initiatives.
• The successful candidate will be expected to maintain a high standard of professionalism and ownership in all interactions.
• Clear documentation and structured thinking are essential components of success in this position.
• You will be expected to mentor junior team members on best practices for operational execution.
• The workload is intense during peak trial periods and requires strong time management and prioritization skills.
• Proficiency with data visualization tools is strongly preferred to support executive-level reporting.
• A demonstrated history of improving process efficiency through automation is highly valued.
• The role requires a balance of strategic thinking and hands-on execution to deliver results.
• You will be responsible for ensuring that all trial activities comply with internal policies and external regulations.
• The position offers equity as part of the total compensation package to align long-term incentives.
• Continued learning and adaptability are essential as the AI tooling and workflows evolve rapidly.
• Collaboration with the Product team ensures that insights from trials feed directly into product roadmaps.
• You will work closely with Quality teams to define and monitor key quality indicators for each trial.
• The role demands a proactive approach to identifying risks and proposing mitigation strategies before they escalate.
• Strong analytical skills are required to interpret trial data and communicate findings to non-technical stakeholders.
• The successful candidate will contribute to the development of best practices that standardize deployment activities across the organization.
• Effective use of AI tools to augment human decision-making is a core expectation of this role.
• You will be evaluated on your ability to deliver consistent trial outcomes while maintaining high stakeholder satisfaction.
• The position requires resilience and adaptability in a fast-paced, high-growth environment.
• Clear communication of technical concepts to non-technical audiences is a critical component of the role.
• You will be expected to manage multiple priorities simultaneously while maintaining attention to detail.
• The role contributes to the broader goal of establishing a scalable and repeatable deployment function at Superdial.
• A strong work ethic and ownership mindset are essential for success in this position.
• The ability to work independently and make sound judgments with limited supervision is required.
• You will be responsible for maintaining up-to-date documentation of processes and decisions.
• The position provides opportunities for professional growth through exposure to complex operational challenges.
• You will participate in regular performance reviews and career development discussions with leadership.
• The role requires a commitment to continuous improvement and a willingness to challenge existing processes.
• Successful candidates will demonstrate a history of driving initiatives from conception to completion.
• The position involves significant interaction with cross-functional teams, requiring strong interpersonal and influencing skills.
• You will be expected to contribute to the design of future-state operational models for the organization.
• The role offers the potential for career advancement within the Agent Operations function based on performance and impact.
• A structured onboarding process ensures alignment with company goals, tools, and expectations.
• The position requires a proactive approach to identifying opportunities for process optimization and automation.
• You will be responsible for ensuring that trial data is accurate, complete, and available for analysis.
• The role supports the broader objective of improving customer outcomes through disciplined execution and data-driven insights.
• You will have the opportunity to shape the operational standards that define how Superdial scales its deployment capabilities.
• Strong problem-solving skills and a methodical approach to troubleshooting are essential for success in this role.
• The position requires comfort with technology and a willingness to explore new tools and methodologies.
• You will be expected to balance competing priorities while maintaining a focus on high-impact activities.
• The role provides exposure to a diverse set of industries and customer environments through varied trial engagements.
• You will contribute to building a strong operational foundation that supports sustainable growth.
• The position demands a high level of integrity and commitment to delivering truthful and actionable insights.
• You will play a key role in ensuring that deployment activities are aligned with customer expectations and business objectives.
• The role offers the chance to work with a talented and collaborative team focused on operational excellence.
• You will have the opportunity to influence the strategic direction of deployment initiatives within the organization.
• The position requires a dedication to quality and a commitment to achieving measurable results.
• You will be expected to adapt to changing priorities and support the team in meeting evolving business needs.
• The role provides a platform to develop and demonstrate leadership in operational disciplines.
• Strong organizational skills and the ability to manage timelines and dependencies are essential for success.
• You will contribute to the continuous refinement of deployment practices to improve efficiency and effectiveness.
• The position requires a proactive approach to identifying and addressing potential roadblocks before they impact trial outcomes.
• You will work closely with stakeholders to ensure that deployment activities are aligned with strategic priorities.
• The role offers opportunities to develop expertise in AI-driven operational workflows and their practical applications.
• You will be expected to maintain a solutions-oriented mindset and contribute to a positive team environment.
• The position supports the long-term vision of establishing Superdial as a leader in scalable AI deployment.
• You will have the chance to make a meaningful impact on the success of customer deployments and the growth of the business.
• The role requires a commitment to excellence and a willingness to take ownership of complex operational challenges.
• You will be expected to collaborate with cross-functional partners to drive continuous improvements in deployment processes.
• The position provides a structured environment where you can develop and apply skills in process design and systems thinking.
• Strong communication skills are essential for coordinating with stakeholders and ensuring alignment on deployment objectives.
• You will contribute to the development of frameworks that standardize the translation of customer needs into operational plans.
• The role requires a results-driven approach and a focus on delivering consistent and high-quality outcomes.
• You will have the opportunity to mentor others and share best practices related to operational execution.
• The position supports career growth thro