Field Services Representative

About the role

As a Field Services Representative at Sunrise Farms, you will manage the flow of goods and information between our production facilities and retail locations, ensuring that store-level execution aligns with strategic plans. You will translate daily kitchen schedules into actionable store visits, preventing minor discrepancies from developing into major operational issues. This role requires adaptability and strong organizational capabilities to handle the dynamic nature of our integrated poultry operations. You will verify the accuracy of incoming product deliveries by checking order contents against purchase records and manifests. Maintaining data integrity is essential, so you will utilize digital tools to record temperature readings and travel times for every stop on the route. You will also optimize routes daily by adjusting schedules based on specific store requests, traffic conditions, and operational priorities. Additionally, you will coordinate directly with kitchen staff to ensure that product tasting and testing align precisely with incoming shipment times.

Key facts

What you'll do

• Execute the core functions and responsibilities designated for the
• Verify the accuracy of incoming product deliveries by cross-referencing order contents with purchase records and manifests.
• Maintain rigorous data integrity by utilizing digital tools to record temperature readings and travel times for each stop on the route.
• Optimize delivery schedules daily by adapting to store-specific requests, traffic patterns, and operational priorities.
• Coordinate directly with kitchen staff to ensure product tasting and testing schedules align precisely with incoming shipment times.
• Train and develop new team members by guiding them through standard checkout procedures and mandatory safety protocols at customer sites.
• Collaborate with external suppliers by scheduling joint review meetings to analyze quality trends and discuss timing logistics.
• Act as the primary source of information for route adjustments, updating plans based on real-time feedback from drivers and store managers.
• Confirm that all cooking equipment in our test kitchens matches current commercial models used by our partners to ensure consistency.
• Support the company's commitment to Canadian agriculture by ensuring that all product quality and service standards are met.
• Utilize inventory management software and basic data entry skills to support daily workflows and maintain accurate records.
• Contribute to the overall success of Sunrise Farms by ensuring that retail, food service, and industrial markets receive consistent and high-quality products.

Requirements

• Must possess Canadian work eligibility to be considered for this role.
• A valid driver's license is mandatory, and the associated driving record must be clean.
• The position requires a minimum of three years of prior experience in food service or related field-based roles.
• Physical capability is necessary to lift standard-sized boxes and to work comfortably in varying weather conditions.
• Proficiency with inventory management software and basic data entry skills is required to support daily workflows.
• Candidates must be able to confirm that cooking equipment in test kitchens matches current commercial models used by partners.
• You must be able to schedule joint review meetings with suppliers to analyze quality trends and discuss timing logistics.
• The role requires the ability to translate daily kitchen schedules into actionable store visits.
• You must be capable of adapting to route adjustments based on real-time feedback collected from drivers and store managers.
• You must be able to guide new team members through standard checkout procedures and mandatory safety protocols at customer sites.

Nice to have

• Candidates with direct experience in poultry processing will have an advantage.
• A background working with restaurant supply chains is considered a strong asset.

Practical notes

• Please confirm specific details regarding the position on the official application page. Ensure all information reviewed there is consistent with this overview before proceeding.
• The work location is Lethbridge, Alberta.
• The engagement is a full-time, salary-based position.
• The compensation rate is $24.62 per hour.