Head of Campus Services

About the role

Leadership shapes a safe, efficient learning environment for a new Bronx K-12 flagship. In this role, you will own the end-to-end operational health of a flagship campus, ensuring that facilities, systems, and services align precisely with the school's mission. You will set the standard for excellence in service delivery, driving strategies that create conditions where students and staff can thrive. You will hire, coach, and hold your team accountable for maintaining a learning environment that is both orderly and supportive. Your work will span strategic planning, cross-functional communication, and decisive action to remove barriers that impede the school's goals. You will be measured not just by the metrics you track, but by the retention of talented staff and the quality of the campus experience. Most importantly, you will ensure that the physical and operational campus reflects the high expectations of the Success Academy network.

Key facts

What you'll do

This responsibility ensures the facility fulfills its role as the leading campus within the network. You will oversee the full operational lifecycle of the campus, managing facilities, logistics, and service delivery to support instructional goals. These interactions strengthen external partnerships and showcase the school's mission. You will coordinate with vendors, community organizations, and city agencies to maintain a safe, functional, and inspiring environment. Family and community engagement strategies connect the school with the wider community to build strong partnerships. You will design and implement outreach initiatives that invite families and neighbors into the school as active participants. A collaborative, growth-oriented, and service-minded work environment is cultivated across all teams. You will model this culture by supporting professional development and fostering trust among staff. Team delivery of exceptional service is managed consistently to meet high standards and expectations. You will establish clear protocols, monitor performance, and provide feedback to ensure reliability and excellence. The operational budget is developed and managed to maximize impact and ensure responsible resource allocation for school goals. You will analyze financial data, forecast needs, and make adjustments to optimize spending. Cost optimization strategies and resource utilization improve efficiency without compromising quality. You will identify opportunities to streamline operations and reduce waste in energy, supplies, and space. Technology proficiency enhances operational efficiency and supports data-driven decision-making for continuous improvement. You will leverage tools for scheduling, communication, and reporting to keep the campus running smoothly. Communication skills apply effectively to facilities staff, school staff, and vendors through verbal and electronic channels. You will ensure that instructions are clear, expectations are transparent, and feedback loops are consistent. On-site presence five days a week at the new Bronx campus supports consistent leadership and visibility. You will be physically present to observe operations, engage with stakeholders, and respond in real time. Weekend availability and responsiveness to emergent situations ensure readiness for all operational demands. You will maintain a schedule that allows for rapid response to urgent needs at any time. Deep commitment to the Success Academy mission and values guides all decisions and actions. Every choice you make will reflect the network's dedication to equity, excellence, and integrity.

Requirements

The posting states a bachelor's degree requirement. You must hold a bachelor's degree as stated 10+ years of experience in and a proven track record of success in leading and managing complex operational functions. You will demonstrate a history of taking on significant responsibility and delivering results in demanding environments. Exceptional leadership, communication, interpersonal skills, and the ability to skillfully manage executive stakeholders across the organization. You will navigate relationships with principals, directors, and external partners with professionalism and tact. Strong analytical, problem-solving, and strategic thinking abilities to address evolving campus needs. You will assess data, identify trends, and develop solutions that anticipate future challenges. Strong organizational skills, meticulous attention to detail, and timely follow-through on all projects and commitments. You will maintain order in multiple priorities, ensuring that deadlines are met and standards are upheld. Demonstrated ability to develop and implement innovative operational solutions for a growing school network. You will bring creativity and initiative to improve systems and processes. Extensive experience with budget management, resource allocation, and financial analysis to guide smart decisions. You will review financial reports, monitor expenditures, and align resources with strategic priorities. Proficiency in utilizing technology to enhance efficiency and make data-informed operational choices. You will use software and platforms to track performance and communicate updates. Extreme flexibility, a strong work ethic, and an entrepreneurial spirit to thrive in a dynamic, high-responsibility setting. You will adapt quickly to shifting priorities and take ownership of outcomes. Effective communication with facilities staff, school staff, and vendors ensures smooth operations. You will convey information clearly and listen actively to ensure alignment. On-site presence five days a week at the new Bronx campus supports consistent leadership and visibility. You will maintain a regular schedule to be accessible to staff and families. Weekend availability and responsiveness to emergent situations ensure readiness for all operational demands. You will be prepared to act swiftly when issues arise outside standard hours. Deep commitment to the Success Academy mission and values guides all decisions and actions. You will embody the core values in every interaction and choice.

Practical notes

Success Academy does not offer employment-based immigration sponsorship. Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.