Senior Director, Global IT Infrastructure & Service Operations

About the role

As the Senior Director of Global IT Infrastructure & Service Operations at Structuretx, you will play a role in shaping the technological backbone of our organization. This position is designed for a strategic leader who can oversee the design, implementation, and management of our global IT infrastructure while ensuring that service operations align with the company's objectives. You will collaborate with various departments to enhance operational efficiency and drive innovation in our IT services, ultimately supporting Structuretx's mission to deliver exceptional results in the biotechnology sector.

Key facts

What you'll do

• Lead the development and execution of a comprehensive IT infrastructure strategy that aligns with the overall business goals of Structuretx.
• Oversee the management of global IT operations, ensuring high availability, reliability, and security of all IT services and infrastructure.
• Collaborate with cross-functional teams to identify and implement technology solutions that enhance productivity and operational efficiency.
• Establish and maintain relationships with key stakeholders, including executive leadership, to ensure alignment on IT initiatives and priorities.
• Develop and manage budgets for IT infrastructure and service operations, ensuring cost-effective use of resources while meeting service level agreements (SLAs).
• Drive continuous improvement initiatives within IT operations, leveraging industry best practices and emerging technologies.
• Monitor and report on the performance of IT infrastructure and services, providing insights and recommendations for enhancements.
• Ensure compliance with relevant regulations and standards, including data protection and cybersecurity protocols.
• Mentor and lead a team of IT professionals, fostering a culture of innovation, accountability, and professional development.
• Manage vendor relationships and negotiate contracts to ensure the best value and service delivery for the organization.
• Implement disaster recovery and business continuity plans to safeguard critical IT infrastructure and services.
• Stay abreast of industry trends and advancements in technology to inform strategic decision-making and investment in IT capabilities.

Requirements

• A bachelor's degree in Computer Science, Information Technology, or a related field; a master's degree is preferred.
• At least 10 years of experience in IT infrastructure and service operations, with a minimum of 5 years in a leadership role.
• Proven track record of managing large-scale IT projects and initiatives, preferably in the biotechnology or life sciences sector.
• Strong understanding of IT service management frameworks, such as ITIL, and experience implementing best practices.
• Excellent leadership and team management skills, with the ability to inspire and motivate diverse teams.
• Exceptional problem-solving abilities and a strategic mindset, with a focus on delivering results.
• Strong communication and interpersonal skills, capable of engaging with stakeholders at all levels of the organization.
• Experience with cloud computing, cybersecurity, and enterprise architecture is highly desirable.
• Familiarity with regulatory requirements related to IT in the biotech industry is a plus.

Nice to have

• Certifications in relevant IT management frameworks (e.g., ITIL, PMP, or similar) are advantageous.
• Experience with data analytics and business intelligence tools to drive decision-making.
• Knowledge of emerging technologies such as artificial intelligence, machine learning, and their applications in IT operations.
• Previous experience working in a global organization with a distributed workforce.

Skills & tools

• Proficiency in IT infrastructure technologies, including servers, storage, networking, and cloud platforms.
• Familiarity with IT service management tools and software, such as ServiceNow or similar platforms.
• Strong analytical skills and experience with performance monitoring and reporting tools.
• Knowledge of cybersecurity best practices and risk management frameworks.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.

Practical notes

• This role is based in South San Francisco, California, and may require occasional travel for meetings and conferences.
• The salary for this position will be competitive and commensurate with experience, with additional benefits offered as part of the employment package.
• Structuretx is an equal opportunity employer and encourages applications from diverse backgrounds.
• Interested candidates can apply directly through the provided link: https://structuretx.bamboohr.com/careers/414.

META

Company: Structuretx

Title: Senior Director, Global IT Infrastructure & Service Operations

Listed

location: South San Francisco, California

Job type: Full-Time Employee (FTE)

About the company

Medicine is our platform. Accessibility is our cure.