Sales Operations Manager

About the role

The Sales Operations Manager will own the end-to-end sales workflow, from lead intake through to build review and partnership execution. This role acts as a critical connector between the sales, marketing, and finance departments to ensure seamless alignment and operational efficiency. The position focuses on optimising processes, enhancing data-driven decision-making, and refining the sales technology stack to support the company's rapid growth. The ideal candidate will be a proactive, structured thinker who leverages data and technology to identify inefficiencies and implement robust solutions. You will design and refine intake workflows to ensure accurate lead capture and enable rapid response times. Additionally, you will build and maintain insightful dashboards and reports within HubSpot to track performance and highlight critical trends.

Key facts

What you'll do

• Design and refine intake workflows to ensure accurate lead capture and enable rapid response times.
• Build and maintain insightful dashboards and reports within HubSpot to track performance, highlight critical trends, and support data-led decisions.
• Manage and improve the sales tech stack, implementing automation rules within sales tools to reduce manual steps and human error.
• Develop, track, and optimise key performance indicators, including commission structures, to ensure targets are clear, motivating, and aligned with business goals.
• Partner closely with sales, marketing, and finance teams to align strategies, streamline operations, and improve overall effectiveness.
• Continuously review and refine processes and the tech stack to support a growing sales function and enhance operational excellence.
• Guide the sales team toward best practices that improve efficiency, client satisfaction, and market share.
• Leverage Google Sheets for advanced data management and analysis to derive actionable insights.
• Utilise Google Slides to create and deliver compelling presentations that communicate key findings and recommendations.
• Work within a hybrid model that allows up to two days of remote work while maintaining strong collaboration with the Manchester office.
• Implement and manage commission plans, ensuring accuracy and transparency across the sales organisation.
• Serve as the primary point of contact for sales operations inquiries, providing timely and accurate support to stakeholders.
• Monitor and report on sales performance metrics to identify areas for improvement and drive operational initiatives.
• Collaborate with product and engineering teams to ensure sales tools, including Street.co.uk and Spectre, meet the needs of the business.

Requirements

You possess strong, hands-on experience with HubSpot, including backend configuration, report building, and ensuring seamless integrations. You demonstrate proficiency in data analysis and reporting, with the ability to interpret metrics and use insights to drive sales performance and efficiency improvements. You have direct experience in building, managing, and tracking commission plans and sales targets. You have a proven ability to implement automation that streamlines sales operations, reduces friction, and removes manual work. You exhibit high-level skill in Google Sheets for data management and analysis, as well as Google Slides for creating and delivering presentations. You are confident and able to work effectively as a proactive team player across multiple functions, including sales, marketing, and finance. You can think structurally, identifying inefficiencies and designing data-backed solutions to complex problems. You are familiar with sales tools and platforms, particularly HubSpot and Spectre. You are comfortable working under a hybrid model that allows up to two days of remote work in Manchester. You understand the importance of compliance and accuracy in managing sales compensation and data integrity.

Nice to have

An understanding of property workflows and the challenges faced by estate agencies enhances your ability to align solutions with business needs. Experience with instruction management platforms and the property sales journey is valuable for optimising processes. Familiarity with CRM customisation and advanced HubSpot workflows enables you to maximise the potential of the sales tech stack. Knowledge of property data standards and lead quality metrics allows for more precise performance analysis. Experience in managing sales operations within a fast-growing tech environment prepares you for the pace of change at Street Group.

Practical notes

This role operates under a hybrid model that allows up to two days of remote work. The position is based in Manchester and offers a competitive annual salary of £50,000. The candidate must be available to work in the Manchester office on the designated days to ensure effective collaboration with the team. There are no specific visa sponsorship details listed for this role. The information provided is derived directly from the source description and applies specifically to candidates exploring roles with property technology organisations.