Engagement Manager

About the role

The will own the end to end delivery of complex custom software implementations and professional services engagements for marine and waterfront customers. You will orchestrate project lifecycles from scoping through launch and post implementation stabilization while ensuring alignment with client strategy and Storable product vision. In this role you will translate ambiguous executive level requirements into actionable plans and maintain rigorous governance across people process and technology dimensions. You will leverage AI powered tools to elevate execution quality insights and client outcomes while championing operational excellence across the engagement. You will act as the critical bridge between senior marina and marine operations stakeholders and internal Product Engineering and Implementation teams. The position requires influencing C suite and senior leadership while building long term relationships that drive satisfaction adoption and repeat business. You will be accountable for project financials risk mitigation and profitability within the marine specialty real estate technology domain.

Key facts

What you'll do

Strategically lead and oversee the full lifecycle of custom software development and professional services projects from initial scoping and planning through execution launch and post implementation stabilization.

Act as the primary strategic point of contact for executive level customers cultivating and maintaining strong relationships that drive satisfaction adoption and repeat business.

Partner closely with Sales and Account Management to deeply understand complex customer needs and translate them into actionable project plans detailed requirements and robust commercially sound Statements of Work.

Drive alignment between custom solutions Storable's evolving product strategy and engineering capacity advocating for scalable sustainable and repeatable solutions.

Serve as the primary bridge between clients and Product and Engineering facilitating planning conversations managing UAT and orchestrating successful launches.

Collaborate with customer facing teams including Implementation and Training to ensure a cohesive high quality delivery experience across all touchpoints.

Ensure rigorous project governance by maintaining comprehensive documentation and providing clear concise and timely status updates to internal stakeholders and client executives.

Proactively monitor and analyze project performance metrics leveraging AI powered tools to translate data into actionable insights for continuous improvement and strategic decision making with clients and internal teams.

Expertly manage project financials including budget oversight cost tracking forecasting risk mitigation and identifying opportunities to enhance project profitability and efficiency.

Champion operational excellence within the Professional Services team by identifying developing and implementing best practices in project delivery client engagement and process optimization including the use of AI assistants and automation to accelerate planning documentation and communication.

Requirements

Bachelor's degree in a relevant field or equivalent practical experience and a minimum of 5+ years of progressive experience in Professional Services Engagement Management or senior Project Management within a SaaS organization serving enterprise level clients.

Deep expertise in Software Development Life Cycles particularly Agile methodologies and their practical application in custom software projects.

Proven success leading complex cross functional initiatives and effectively partnering with Sales Product Engineering Account Management and Legal to achieve shared objectives.

Exceptional executive presence and client facing communication skills with a track record of building and nurturing strategic relationships and influencing C suite and senior leadership stakeholders.

Extensive experience with financial management of projects including budgeting forecasting cost tracking and risk mitigation within a software as a service environment.

Demonstrated ability to manage multiple concurrent projects in a fast paced environment while maintaining attention to detail and delivering high quality outcomes under tight deadlines.

Strong analytical problem solving and critical thinking skills with the capacity to translate complex business needs into practical technical solutions and project plans.

Self directed disciplined communicator who thrives in ambiguous situations and can navigate competing priorities with poise and persistence.

Practical notes

Hours

Standard work hours apply.

Travel

Travel may be required as part of project engagements.

Visa

Eligible candidates must comply with United States work authorization requirements.

Deadlines

Applications will be reviewed until the position is filled.