Training & Capability Specialist

About the role

Spin, a division of FEMSA, is at the forefront of managing a comprehensive financial and digital ecosystem that encompasses Spin by OXXO, Spin Premia, and Spin Negocios. The Training & Capability Specialist will play a crucial role in shaping the commercial training strategy, ensuring that our sales teams are well-equipped to effectively promote and sell our diverse range of financial products and services. This position is vital for enhancing the overall performance and effectiveness of our sales force.

Key facts

What you'll do

• Develop and implement an annual commercial enablement strategy tailored for both internal and external sales teams, ensuring alignment with business objectives.
• Create and oversee certification programs that assess and validate the knowledge of team members regarding new products, features, and any regulatory updates.
• Analyze sales performance data and gather feedback from stakeholders to identify areas where training is lacking or could be improved.
• Design and facilitate training sessions in various formats, including virtual, hybrid, and face-to-face, to accommodate different learning preferences.
• Manage the onboarding process for new sales staff, ensuring they receive the necessary training and resources for a smooth transition into their roles.
• Collaborate with Product, Marketing, and Operations teams to ensure that sales messaging is consistent and effectively executed across all channels.
• Monitor and manage the budget allocated for Commercial Training, including the oversight of external vendors and Learning Management System (LMS) platforms.
• Continuously evaluate the effectiveness of training programs and make necessary adjustments based on feedback and performance outcomes.
• Foster a culture of continuous learning and development within the sales teams, encouraging ongoing skill enhancement.
• Serve as a mentor and coach to sales personnel, providing guidance and support to help them achieve their targets.
• Stay updated on industry trends and best practices in training and development to ensure that Spin remains competitive in the market.

Requirements

• A bachelor's degree in Human Resources, Psychology, Business Administration, Marketing, or a related discipline is required.
• At least 5 years of experience in training and development, with a focus on enhancing the capabilities of sales teams.
• A solid background in fintech, technology, Software as a Service (SaaS), or financial services is essential.
• Demonstrated ability to distill complex product information into clear and actionable training materials for sales personnel.
• Experience in leading interactive training sessions for large groups, fostering engagement and participation.
• Proficiency in managing Learning Management Systems (LMS) and Customer Relationship Management (CRM) software is necessary.

Nice to have

• Professional certifications in training methodologies or coaching would be advantageous.
• Experience in developing e-learning modules or digital training content.
• Knowledge of current trends in sales enablement and training technologies.

Skills & tools

• Expertise in sales enablement strategy development and execution.
• Proficient in designing commercial certification programs that meet business needs.
• Strong skills in curriculum development tailored to sales training.
• Experience in managing LMS and CRM platforms effectively.
• Competence in budgeting and vendor management to optimize training resources.

Practical notes

Spin is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and ensure that our hiring practices are free from discrimination based on race, national origin, gender, gender identity, sexual orientation, disability, age, or any other protected status. We encourage all qualified candidates to apply and join our dynamic team.

This position offers a competitive salary, commensurate with experience, and the opportunity to work in a vibrant and innovative environment. If you are passionate about training and development and have a desire to make a significant impact on sales performance, we would love to hear from you. Join us at Spin and help shape the future of financial services!