Safety Trainer - Monetization

About the role

At SpaceXAI, we are dedicated to creating advanced artificial intelligence systems that help decode the universe and enhance human understanding. We foster a collaborative and flat organizational structure where every team member is encouraged to take initiative and communicate effectively. This role is centered on the design and implementation of training programs specifically for our monetization, advertising, and payment systems. You will own the end-to-end development of learning experiences that directly support revenue generation and operational integrity. The position requires you to act as a pedagogical engineer, translating complex financial and AI concepts into accessible training for diverse audiences. You will be responsible for ensuring that all monetization teams are equipped with the knowledge to perform their duties safely and efficiently. This role demands a high degree of ownership over the learning lifecycle, from initial requirements gathering to final evaluation and optimization. You will serve as the primary link between technical subject matter and adult learners in a fast-paced, mission-driven environment.

Key facts

What you'll do

• Design and facilitate comprehensive training sessions through various formats, including live virtual meetings, in-person workshops, and self-paced online modules focused on advertising, financial technology, and payment processing systems.
• Oversee the complete onboarding process for new employees, with a particular emphasis on those in customer service, ad operations, and payment processing roles.
• Create and revise instructional materials such as knowledge base articles, user manuals, and training resources to ensure clarity and effectiveness.
• Evaluate the effectiveness of training programs by monitoring adoption rates and assessment results, identifying areas for improvement in knowledge retention.
• Collaborate closely with teams in customer support and payments to develop safety training initiatives that incorporate role-playing scenarios and performance metrics for enhanced learning outcomes.
• Interpret data analytics to assess training effectiveness and make informed decisions for future training strategies.
• Stay updated with industry trends and best practices in training and development to continuously enhance the training programs.
• Provide ongoing support and coaching to employees post-training to ensure knowledge application and retention in real-world scenarios.
• Partner with cross-functional stakeholders to identify skill gaps and develop targeted learning interventions that align with business objectives.
• Maintain detailed documentation of training procedures and outcomes to ensure compliance and facilitate continuous improvement.
• Lead the creation of standardized training paths that ensure consistency across all monetization teams globally.
• Utilize feedback loops to iteratively refine course content and delivery methods based on learner performance and engagement.
• Coordinate schedules and logistics for training events, ensuring minimal disruption to operational workflows.
• Champion a culture of safety and compliance through proactive communication and accessible learning resources.

Requirements

• A bachelor's degree in Education, Instructional Design, or a related discipline, or equivalent professional experience.
• A minimum of 3 to 5 years of experience in technical training or enablement within a financial or corporate setting.
• Proven track record of scaling training programs for agents and creating effective instructional content.
• Familiarity with adult learning theories and instructional design methodologies, particularly the ADDIE model.
• Proficient in using Learning Management Systems, Customer Relationship Management software, and authoring tools such as Adobe Captivate or Articulate 360.
• Experience leveraging AI technologies to enhance training processes and operational efficiency.
• Strong project management capabilities and a successful history of collaborating across various functional teams.
• Ability to obtain and maintain ITAR compliance, requiring U.S. citizenship, lawful permanent residency, refugee, or asylee status.
• Willingness to work from the Bastrop, TX location on a full-time basis as required by the role.
• Commitment to adhering to all safety and regulatory standards set forth by SpaceXAI and its partners.
• Capability to manage multiple priorities in a dynamic environment while maintaining attention to detail.
• Dedication to upholding the highest standards of data privacy and security in all training materials and processes.

Nice to have

• Skills in data analysis and visualization to aid in strategic planning and decision-making.
• Experience with business intelligence and dashboard tools like SQL, Dremel, Tableau, or Looker/Data Studio.
• Understanding of AI-driven automation and analytics for optimizing training quality.
• Background in managing both internal and external knowledge bases throughout their lifecycle.
• Relevant professional certifications such as Certified Professional in Talent Development (CPTD) or Certified Professional in Training Management (CPTM).

Practical notes

This position is governed by ITAR regulations. Therefore, applicants must be U.S. citizens, lawful permanent residents, refugees, or asylees to comply with U.S. export control laws.

SpaceXAI is committed to being an equal opportunity employer, promoting diversity and inclusion in the workplace.