Starlink Enterprise Account Specialist
Job description
About the role
SpaceX is looking for a Starlink Enterprise Account Specialist to join their growing team in Redmond, Washington. This role focuses on managing and growing enterprise relationships for the Starlink product line, which provides high-speed satellite broadband connectivity to businesses and organizations. The specialist will work closely with customers to understand their unique connectivity needs and ensure that Starlink solutions effectively meet those requirements. The Starlink Enterprise Account Specialist plays a critical role in bridging the gap between customer needs and SpaceX's satellite broadband capabilities, collaborating with cross-functional teams across sales, engineering, and operations in a fast-paced environment.
Key facts
What you'll do
Manage a portfolio of enterprise accounts across the Pacific Northwest region and beyond.
Develop and execute account strategies to expand Starlink adoption within existing customer organizations.
Serve as the primary point of contact for enterprise clients regarding Starlink services.
Collaborate with internal engineering teams to address customer technical requirements and feedback.
Identify new business opportunities and upsell Starlink solutions to current enterprise partners.
Prepare and present regular account reviews and performance reports to leadership.
Coordinate with logistics and operations to ensure timely delivery and installation support.
Gather market intelligence on enterprise connectivity trends and competitor offerings in the region.
Build strong relationships with key decision-makers at enterprise accounts to drive loyalty.
Troubleshoot and escalate customer issues to ensure high satisfaction and retention rates.
Support the onboarding process for new enterprise clients transitioning to Starlink services.
Participate in trade shows and industry events to represent Starlink and SpaceX.
Monitor account health metrics and proactively address churn risks to maintain strong customer retention.
Partner with the marketing team to develop targeted outreach campaigns for enterprise prospects in the region.
Work with the product team to gather customer feedback and relay feature requests for future Starlink developments.
Maintain accurate and up-to-date records of all account activities, notes, and opportunities within the internal CRM system.
Requirements
Bachelor's degree in business administration, sales, or a related field is required for this position.
Minimum of three years of experience in enterprise account management or B2B sales roles.
Demonstrated track record of managing and expanding large corporate customer portfolios successfully.
Strong understanding of telecommunications, satellite broadband, or enterprise connectivity products and services is expected.
Excellent written and verbal communication skills with the ability to present complex ideas clearly.
Proficiency in CRM platforms and sales productivity tools for effective pipeline management and forecasting.
Willingness to travel occasionally to customer sites and industry events throughout the Pacific Northwest.
Ability to work independently and collaboratively within a fast-paced, high-growth, and dynamic environment.
Nice to have
Prior experience working with government or defense sector clients is a strong plus.
Familiarity with RF technology, satellite communications, or space industry concepts is highly valued.
Background in technical sales or solutions consulting within the telecommunications sector is beneficial.
Existing professional network within the enterprise technology and connectivity markets is helpful.
Experience with account planning tools and sales forecasting methodologies used in enterprise software or technology companies.
Skills & tools
Salesforce or similar customer relationship management software for tracking accounts and deals.
Microsoft Office Suite including Excel, PowerPoint, and Word for reporting and presentations.
Enterprise communication platforms for coordinating with cross-functional internal teams effectively.
Data analysis tools for interpreting account performance metrics and sales pipeline data.
Video conferencing and collaboration software for remote customer meetings and demonstrations.
Starlink enterprise product knowledge and understanding of satellite-based broadband technology.
Knowledge of satellite communications infrastructure and ground-based networking equipment relevant to the Starlink platform.
Familiarity with enterprise procurement processes and contract negotiation best practices for large-scale deals.
Practical notes
This role is based at the SpaceX office in Redmond, Washington, and is not remote.
Full-time employees receive comprehensive benefits including health, dental, vision, and retirement planning support.
The compensation package is competitive and commensurate with experience, qualifications, and market standards.
SpaceX is an equal opportunity employer committed to diversity and inclusion in the workplace.
The Redmond office is located in the greater Seattle metropolitan area with access to public transportation.
About the company
Based in Starbase, Texas, a company pursues work in spaceflight, telecom, and artificial intelligence. A unit handles rocket launches, leading yearly orbital counts beyond other national and commercial teams. Another unit runs Starlink, a satellite communications firm. A third area, through SpaceXAI, advances Grok and AI integration with X, while managing data center operations. Roles often cross these paths. Candidates with engineering, software, or operations backgrounds may find chances to join projects that span launch, connectivity, and machine learning efforts in this Texas-based enterprise.