Global Operations Manager, Latin America

About the role

In this role, you will oversee the growth and management of Starlink services throughout Latin America. Your responsibilities will encompass both strategic planning and hands-on execution, ensuring that operations align with the company's ambitious growth objectives and comply with local regulations. You will serve as a key link between high-level strategic initiatives and their practical implementation in the field.

Key facts

What you'll do

• Develop and implement strategic plans to penetrate new markets and drive operational expansion for Starlink services.
• Analyze performance indicators such as activation rates, product availability, and overall market health to inform decision-making.
• Oversee the allocation of resources and create business models tailored to specific Starlink verticals.
• Collaborate with leadership to design and monitor initiatives aimed at enhancing business performance.
• Streamline internal processes and systems to facilitate better cross-departmental collaboration and improve the customer experience.
• Work closely with both internal teams and external partners to ensure adherence to regulatory requirements.
• Provide insights and guidance to internal stakeholders regarding market timelines and operational needs.
• Lead the development of market entry strategies that align with SpaceX's broader objectives in the region.
• Foster relationships with local governments and regulatory bodies to support operational compliance.
• Conduct regular assessments of market conditions and competitive landscapes to inform strategic adjustments.
• Prepare and present reports on operational performance and strategic initiatives to senior management.
• Mentor and guide junior team members to enhance their skills and contribute to team success.

Requirements

• A bachelor's degree in a relevant field such as STEM, business, economics, or finance.
• A minimum of four years of experience in areas such as strategic planning, project management, or business operations.
• At least one year of experience working internationally or managing operations outside the United States.
• Proficiency in analytical tools, particularly with at least one year of experience in Excel modeling.
• Candidates must meet ITAR requirements, which include being a U.S. citizen, lawful permanent resident, refugee, or asylee.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.

Nice to have

• Experience in managing complex strategic projects in dynamic and fast-paced environments.
• Proven ability to lead projects autonomously and deliver results.
• Familiarity with SQL and data visualization tools such as Tableau, Power BI, or Looker.
• Knowledge of programming languages including Python, JavaScript, R, HTML, XML, CSS, or Ruby.
• Exceptional communication skills, particularly in engaging with senior leadership and stakeholders.
• Experience in the telecommunications or technology sectors is a plus.

Skills & tools

• Proficient in Microsoft Office Suite, with advanced skills in Excel modeling.
• Experience with SQL for database management and analysis.
• Familiarity with data visualization software like Tableau, Power BI, or Looker.
• Knowledge of programming languages such as Python, JavaScript, R, HTML, XML, CSS, or Ruby to support data analysis and reporting.

Practical notes

• This role may require travel up to 50% of the time to various locations within Latin America.
• Candidates should be prepared for extended work hours, including weekends, as needed to meet project deadlines.
• Compensation packages may include stock options, discretionary bonuses, and participation in an Employee Stock Purchase Plan.
• Comprehensive benefits are offered, including medical, vision, dental insurance, a 401(k) plan, disability and life insurance, paid parental leave, three weeks of vacation, and over ten paid holidays annually.
• Company-provided shuttles are available for commuting between Seattle and Redmond, enhancing accessibility for employees.

Join SpaceX as a Global Operations Manager for Latin America and be part of a team that is revolutionizing global internet access through innovative technology. Your expertise will play a crucial role in shaping the future of connectivity in the region.