Account Specialist, Starlink Enterprise Account Management

About the role

Join the Starlink Enterprise team and help deliver high-speed satellite internet to remote regions around the world, with a specific focus on aviation clients. This entry-level role manages the full customer lifecycle for channel partners, from initial onboarding through to account expansion. You will be the person who makes sure an agreement becomes working accounts: compliance verified, documents processed, config details set, and orders flowing toward activation. Because Starlink Enterprise serves large commercial customers, the work carries real revenue weight, and the account specialist is the hinge point between the sales effort that closes a deal and the service that keeps it running. If you are structured, detail-driven, and comfortable navigating multiple systems at once, this position offers a practical way to learn how a large-scale connectivity business operates from the inside, and it is a strong starting point for a longer career in the team. The team moves at a commercial pace, so the role also involves learning how regulatory, billing, and logistics pieces fit together in a real, working order, and helping colleagues when small fires need to be put out.

Key facts

What you'll do

• Verify purchase orders and related documents such as Letters of Authorization and pricing for compliance.
• Set up and configure customer accounts, including service lines, hardware assignments, and billing structures.
• Apply the correct pricing, discounts, and contract terms to each customer account.
• Work with Sales, Finance, Logistics, and Customer Support so orders are processed and activated on time.
• Monitor order timelines and flag risks that could put timing or revenue targets in danger.
• Maintain accurate records within internal systems, tools, and tracking workflows.
• Identify operational inefficiencies and propose improvements to the processes and systems behind them.
• Confirm accounts are activated and invoiced according to the projected schedule.

Requirements

• Bachelor's degree OR at least 2 years of professional experience in operations, customer support, or process coordination.
• Willingness to travel to customer sites, other SpaceX locations, and events as required.
• Ability to work extended hours and/or weekends when necessary.

Nice to have

• Strong attention to detail for process-focused, high-accuracy work.
• Comfortable working from contracts, pricing, and billing documentation.
• Experience collaborating across departments when deadlines are tight.
• Skill in turning partner feedback into real improvements.
• Clear and professional written and verbal communication.
• The discipline to manage several open items at once and keep them all accurate.
• A knack for clean handoffs between your own work, the partner, and adjacent teams.

Skills & tools

• Excel
• Salesforce
• Smart forms
• Cross-functional hub collaboration

Practical notes

• Salary is listed at $82,000.00 - $100,000.00 per year.
• Compensation includes base salary, potential long-term incentives (stock, stock options, cash awards), discretionary bonuses, and an Employee Stock Purchase Plan.
• Benefits include comprehensive medical, vision, and dental coverage, a 401(k) retirement plan, disability and life insurance, paid parental leave, and various discounts.
• Employees accrue 3 weeks of paid vacation and 10+ paid holidays annually; Washington State employees accrue paid sick time.
• Shuttle coupling is provided from select Seattle locations to the Redmond office Monday through Friday.
• Export control rules apply; applicants must be a U.S. citizen, permanent resident, refugee, or asylee or hold any required authorization.
• The team also values people who are curious about how the account lifecycle works end to end; the best process improvements usually come from the people running the day to day, so there is room for that ownership here.

About the company

Based in Starbase, Texas, a company pursues work in spaceflight, telecom, and artificial intelligence. A unit handles rocket launches, leading yearly orbital counts beyond other national and commercial teams. Another unit runs Starlink, a satellite communications firm. A third area, through SpaceXAI, advances Grok and AI integration with X, while managing data center operations. Roles often cross these paths. Candidates with engineering, software, or operations backgrounds may find chances to join projects that span launch, connectivity, and machine learning efforts in this Texas-based enterprise.