Membership Manager - Soho House Bangkok

About the role

The role combines hands-on administration with member-facing interactions to maintain smooth membership processes and satisfaction. You will act as the primary guardian of the membership experience, ensuring that every interaction reflects the standards of Soho House & Co. This position requires a blend of meticulous organization and genuine hospitality to foster a welcoming environment. Success in this role means you are proactive in identifying potential issues before they escalate and you build trust with members through consistent, high-touch engagement. You will be responsible for the end-to-end management of the membership lifecycle, from initial inquiry to long-term retention. The ideal candidate views the membership ecosystem as a interconnected system and works diligently to maintain its integrity and growth.

Key facts

What you'll do

A dedicated calendar tracks member introductions to ensure newcomers understand the House, its community, and facilities.

Detailed behaviour logs are maintained in Salesforce, documenting actions taken and providing a reference for future decisions.

House rules and community standards are upheld to preserve a consistent environment for all members.

Ongoing monitoring of member engagement and satisfaction helps identify churn risks in collaboration with Member Relations and Success Teams.

Concerns raised by members are addressed through feedback emails, with detailed Salesforce records and in-person or remote follow-up.

You are present on the floor during peak times to gather feedback and provide direct member support.

Consistent follow-up with Committee members secures applicant submissions ahead of Committee meetings via email and chat groups.

Membership applications are prepared ahead of approval, and proposers are contacted when information or meetings are missing.

Committee approval lists are prepared for review before each meeting, and Membership Committee meetings are attended.

Accurate and current member records are maintained across Salesforce and other systems, including behaviour and feedback.

Key metrics on satisfaction, event attendance, and retention are monitored to enable data-driven decisions.

Membership emails and member requests are managed, escalated when appropriate, and supported with operational follow-through.

Requirements

A Bachelor's degree is required.

Strong organisational and administrative skills are needed, with experience managing calendars and member records in Salesforce.

Experience with CRM systems, particularly Salesforce, is highly desirable.

Excellent interpersonal and communication skills are necessary for professional interaction with diverse people.

Detail-oriented abilities are essential when preparing documents and recording behaviour or feedback.

A proactive and problem-solving mindset is required to handle sensitive situations with discretion.

A strong network and understanding of the creative industries enable effective engagement with members and applicants.

An interest in hospitality or private members' clubs is an advantage.

Practical notes

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Membership roles focus on hospitality and private community environments.

Salesforce is a core system for recording member data and behaviour.

Clear communication and discretion are essential when handling sensitive member information.

Understanding of the membership lifecycle and retention strategies supports long-term success.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.