Membership Sales Manager
Job description
About the role
This role is responsible for identifying high-value members for Soho House, building authentic connections with discerning individuals, and managing a disciplined sales pipeline from initial contact to close. The position works collaboratively within a team framework, ensuring seamless handoffs to Account Management after deals are finalized to maintain relationship continuity. You will act as the primary point of contact for prospects, translating the distinct value of Soho House membership into compelling narratives that resonate with sophisticated buyers. Success in this role requires a balance of relationship-building and rigorous process adherence, ensuring that every interaction moves the pipeline forward. You will leverage deep listening skills to uncover client needs and position the membership as a solution that enhances their professional and social lives. The role demands consistent follow-through and honest qualification of opportunities to protect the integrity of the sales funnel. Ultimately, you are the bridge between the exclusive world of Soho House and the high-net-worth individuals who seek access to its community.
Key facts
What you'll do
Lead sophisticated sales conversations with confidence and knowledge, tailoring your positioning for high-net-worth prospects who expect a premium experience.
Handle objections with poise and clarity, ensuring every interaction reaches a decisive and satisfying conclusion for the prospect.
Strengthen conversion rates through active collaboration with the sales team, contributing to a diverse and values-aligned membership base.
Maintain meticulous accuracy in the shared CRM, logging every interaction to preserve data integrity and maximize team visibility.
Demonstrate outstanding interpersonal skills, warmth, and credibility that naturally align with the premium standards of the Soho House environment.
Manage a full sales pipeline with self-direction and discipline, executing a daily cadence that requires minimal constant supervision.
Sustain resilience under pressure to consistently hit demanding rolling targets in a fast-paced, quota-driven environment.
Build trust rapidly with sophisticated, high-net-worth individuals by drawing on familiarity with premium membership environments.
Utilize structured sales processes and CRM platforms to organize outreach, track progress, and forecast accurately.
Present the membership value proposition through tailored presentations that address the specific needs of influential members.
Balance high-volume outreach with thoughtful relationship-building to create a sustainable and effective sales rhythm.
Contribute to the collective success of the team by sharing insights and best practices that improve overall membership acquisition.
Navigate the typical interview steps with readiness, including role plays, discovery call simulations, and concise product presentations.
Ensure compliance with Soho House standards by representing the brand with professionalism in every client interaction.
Requirements
Hold a bachelor's degree as a minimum educational requirement for the position.
Bring a proven track record of selling in high-net-worth or luxury environments to demonstrate your ability to serve this market.
Show comfort with high-volume outreach and a structured sales cadence that balances relationship-building with disciplined routine.
Exhibit outstanding interpersonal skills, warmth, credibility, and ease in premium settings where first impressions matter.
Operate with self-direction and discipline to manage a full pipeline and daily cadence without constant supervision.
Display resilience under pressure to sustain consistent performance against demanding rolling targets.
Maintain excellent CRM discipline and a habit of logging all interactions accurately to organize your work and support the team.
Possess familiarity with Soho House or an equivalent premium membership environment to understand the expectations of the membership.
Demonstrate the ability to build trust and maintain professionalism when engaging with sophisticated decision-makers.
Commit to using structured sales processes and CRM tools to ensure predictability and accuracy in forecasting.
Nice to have
Experience working within a structured CRM and funnel system that supports team collaboration and visibility.
A background in membership sales or high-value services within luxury sectors.
Proficiency with CRM platforms and the ability to adapt quickly to new sales tools.
Strong verbal communication and tailored presentation skills that adjust to diverse client personalities.
Proven ability to build trust with sophisticated, high-net-worth individuals who have complex needs.
Practical notes
The role may involve travel within the London area and attendance at curated events that align with Soho House standards.
This position reports to the Membership Sales Director, ensuring close alignment with leadership and strategic objectives.
Typical interview steps include a role play, a discovery call simulation, and a presentation where candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions will focus on past quota attainment and deal history, so prepare examples that highlight your resilience and organization. Energy and preparation are critical, as interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud can help you communicate with clarity and confidence during the evaluation.
Good to know
Membership sales roles in premium environments rely on consistent outreach, precise pipeline tracking, and deep trust with high-net-worth clients to drive sustainable growth.
Mastery of CRM tools and structured sales processes is common in this field and essential for success in managing a complex pipeline.
Success depends on resilience, organization, and the ability to handle objections professionally, even when facing rejection or tight deadlines.
General sales skills translate well to membership growth and retention in exclusive communities, providing a solid foundation for long-term career development.
Career growth
Sales careers can evolve from SDR or associate roles to account executive, senior AE, manager, and director positions, offering clear progression paths for high performers. Some sellers move into partnerships, account management, or revenue operations, broadening their impact within the organization. Compensation typically mixes a base salary with commission tied to results, rewarding both consistency and exceptional performance. High performers in sales often advance to larger accounts, team leadership, or sales operations, where they can influence strategy at a higher level. Quota history and references carry the most weight in promotion decisions, making it essential to document your achievements and build strong working relationships with colleagues.