Health Club Manager

About the role

You will own the full lifecycle of Lazy Lab at Soho House New York, guiding the studio from pre-opening readiness into steady state operations. This role blends operational leadership with commercial accountability as you set standards, shape the member journey, and protect the brand promise of the recovery environment. You will translate the vision for advanced wellness into daily actions, ensuring that each experience feels curated, consistent, and aligned with house expectations. Collaboration will be central as you work closely with House leadership, venue partners, and cross-functional teams to integrate Lazy Lab seamlessly into the broader Soho House ecosystem. Your focus will be on both the details that drive satisfaction and the systems that enable scale as the offering matures. Success will be measured through a combination of member delight, team health, and financial performance against departmental goals. You are expected to bring a disciplined, service-led mindset to a high-visibility role that sits at the intersection of hospitality, wellness, and luxury lifestyle.

Key facts

What you'll do

Deliver departmental revenue, payroll, and profitability targets for the Health Club while safeguarding margins and member value.

Monitor KPIs daily and weekly to inform decision-making, using data to refine scheduling, staffing, and service standards.

Identify opportunities to improve utilization, member engagement, and revenue across recovery and wellness touchpoints.

Champion advanced wellness technologies such as hyperbaric oxygen therapy and red light therapy to ensure safe, efficient, and premium execution.

Own the end to end member experience for recovery services, from first touchpoint through post-session follow up and retention efforts.

Lead, coach, and develop Health Club teams to elevate performance, consistency, and service excellence in a luxury environment.

Establish operating procedures and standards that reflect best in class hospitality and wellness practices for both staff and members.

Ensure strong compliance with health and safety legislation, managing risks proactively and maintaining rigorous standards in a high touch setting.

Support the launch of new recovery offerings and longevity services, contributing to commercial growth and differentiation in the market.

Act as the operational owner in a fast-paced opening environment, navigating changing priorities with clarity and resilience.

Maintain a current understanding of the wellness industry, including trends, technologies, and competitive benchmarks that shape member expectations.

Partner closely with House leadership to align Lazy Lab with broader guest offerings, enhancing the integrated hospitality experience.

Requirements

The posting states a bachelor's degree requirement. 5 years' experience managing a premium health club, luxury spa, wellness club, or hospitality operation.

Previous pre-opening experience is highly desirable for this role.

Strong operational knowledge across wellness and recovery environments.

Demonstrated experience delivering commercial targets and managing departmental budgets.

Excellent leadership and organisational skills.

Experience with recovery technologies, longevity services, or advanced wellness offerings is advantageous.

Spa or Gym qualification preferred.

Strong understanding of health and safety legislation and risk management.

Knowledge of the current wellness industry.

Comfortable working in a fast-paced opening environment with changing priorities.

Practical notes

This role is based at Soho House New York, with potential travel required. The position is offered with competitive global benefits including health care, retirement contributions, paid time off, career development, and team activities. Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

The role focuses on launching and operating a recovery and wellness studio within a luxury members' club.

You will manage advanced wellness technologies such as hyperbaric oxygen therapy and red light therapy.

Success depends on strong leadership, operational discipline, and commercial awareness.

The position supports high-touch member experiences in a hospitality-led environment.

Ongoing training and career development are available to support professional growth.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

About the company

is hiring for Health Club Manager. Soho House New York, 29-35 9th Ave, New York, NY 10014.