Health Club Host - 180 House, Central London

About the role

This position owns the responsibility of greeting members by name and guests with open arms, creating an immediate sense of belonging and warmth as they enter the fitness floor. The hire will seamlessly blend hospitality with operational tasks to ensure the workout environment remains impeccably clean, safe, and highly motivating for everyone present. Collaboration with instructors, trainers, and the wider team is central to this role, as they work together to uphold the highest service standards and actively support the member experience. Success in this position means acting as the energetic and reliable face of the fitness floor, setting the tone for every visit. The individual will contribute directly to a positive atmosphere where members feel recognized, supported, and inspired during their time at the club. This is a frontline role that requires genuine enthusiasm for service and a commitment to maintaining a premium environment. The work is dynamic, social, and moves at a fast pace, requiring adaptability and a strong team mindset.

Key facts

What you'll do

Communicate red flags and positive feedback to management and the wider team to support continuous service improvements.

Provide dedicated support for fitness instructors and personal trainers, assisting with class setups and member handovers to enable smooth, uninterrupted sessions.

Uphold service standards by maintaining a clean, safe, and motivating workout environment for all members.

Greet members and guests warmly, learning names to personalize interactions and build a welcoming atmosphere.

Operate efficiently in a high-volume, fast-paced environment, solving problems quickly and effectively under pressure.

Demonstrate consistent, hospitable behavior and an approachable demeanor while showing deep respect for colleagues and guests.

Collaborate closely with the kitchen and beverage teams to ensure member refreshments are handled with care and timeliness.

Adapt to shifting priorities by working flexibly across different shifts, including weekends and holidays as required by the schedule.

Take direction well and contribute effectively both within a team structure and while working autonomously.

Ensure all activities align with the Club School training schedule and competency standards.

Maintain high energy levels and a positive attitude to reinforce the club's premium service culture.

Support the overall operational flow of the health club to ensure a seamless member journey from entry to exit.

Requirements

A minimum of 2+ years' experience in a similar capacity in a busy, high-profile venue is required to ensure familiarity with premium service standards.

The ability to thrive in fast-paced, high-volume environments and solve problems quickly and effectively under pressure must be consistently demonstrated.

Hospitable, approachable behavior and a passion for customer service, along with deep respect for colleagues and guests, are essential for success in this role.

Competency must be demonstrated as outlined in the training schedule and Club School materials.

Flexible availability for shifts and schedules, including weekends and holidays as needed, is a strict requirement.

Capacity to take direction and work effectively both within a team and autonomously must be shown in all scenarios.

A degree is stated as a requirement for this position.

Reliability and a consistent, positive attitude are non-negotiable traits for this engagement.

Practical notes

Soho House offers competitive compensation packages with global benefits and perks, including weekly pay, team meals, late-shift taxi contributions, Soho Friends membership, staff discounts, counseling access, and charitable time off.

Typical interview steps

Hospitality interviews usually focus on experience, availability, and how you handle busy service. Candidates may be asked about a difficult customer or a busy shift. Enthusiasm, reliability, and a willingness to learn matter more than formal qualifications. Interviewers at venues often look for energy, availability, and calm under pressure. Mentioning specific venues or events you have worked adds credibility.

Good to know

This role focuses on hospitality and operational support in a premium fitness environment.

Success depends on strong communication skills and attention to detail to maintain safety and service standards.

Training and continuous development are central to growth within the club.

Team events, staff discounts, and benefit options support wellbeing and engagement.

General guidance on equipment, club rules, and service expectations is provided to members during shifts.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Hospitality careers grow from entry roles to supervisor, manager, and venue leadership positions. Many professionals move between hotels, restaurants, and events. Skills in scheduling, ordering, and guest relations open management paths. Hospitality careers reward versatility and service instinct. Staff who learn ordering, scheduling, and guest relations quickly are promoted first.

About the company

is hiring for Health Club Host - 180 House, Central London. 180 House - 180 Strand, Temple, London WC2R 1EA.