Head of Membership - Soho House Venice Beach

About the role

The role leads the launch and operation of membership for Soho House Venice Beach while shaping regional strategy in Los Angeles. It establishes a founding committee and delivers opening events with the Membership Director. A deep knowledge of wellness culture in Venice and across Los Angeles guides the membership strategy.

Leaders set direction and build the conditions for their teams to succeed. They hire, coach, and hold people accountable. Leadership work spans strategy, communication, and decision making. Effective leaders give clear context and remove obstacles for the people who report to them. Leadership roles are measured by team outcomes, retention, and delivery. Most organizations expect leaders to be visible, predictable, and generous with context.

Key facts

What you'll do

Membership targets for the House are achieved through focused acquisition and a visible presence as the primary membership face.

The complete membership journey is managed, covering acquisition, onboarding, ongoing management, and long-term retention of all members.

Membership application quality is upheld through careful review and guidance, ensuring each application aligns with the House Identity Plan.

Membership events are designed, hosted, and attended, with a consistent floor presence of at least two nights weekly to build strong relationships.

Membership data and performance indicators are tracked, including application rates, retention, churn, and revenue to guide decisions.

At-risk members are identified together with the MST team, and tailored engagement is delivered to strengthen long-term retention.

Member events are developed and executed based on the House Identity Plan to boost satisfaction, attendance, and high-quality guest referrals.

Requirements

A Bachelor's degree is required as stated in the position profile.

A strong personal network and connections within creative disciplines local to Venice Beach are necessary.

A highly social, outgoing approach that values personal interactions is essential.

The ability to turn contacts and connections into applications and revenue through active outreach is required.

Small team leadership capability, including mentoring and setting direction, is expected.

Strong communication skills are needed to work effectively across teams.

A commitment to a minimum of two nights in-house each week for events and member engagement is mandatory.

Practical notes

This role may require work at other Soho House locations beyond Venice Beach.

Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Good to know

Community building, networking, and member lifecycle management define roles of this type.

Success depends on in-person events and local partnerships to drive growth.

Conversion skills and strong communication are central to effectiveness in this role.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.