Floor Manager - Mews House Mayfair, Central London

About the role

In this position, you will own the end to end guest journey across the Mews House Mayfair location, ensuring that every interaction reflects the Soho House & Co. standards of service and operational precision. You will partner closely with cross functional teams to coordinate House Membership experiences, aligning service delivery with brand expectations and consistency for every member. This role requires clear communication, structured thinking, and steady follow through, with an emphasis on maintaining calm and control during high volume, fast paced periods. Success in this position depends on your ability to work effectively with others, support your colleagues, and make the work of the team easy to review and build upon. You will be expected to take notes, keep commitments, and communicate in writing to support transparency and continuity. Your ownership will extend to identifying talent needs, participating in interviews, and evaluating candidates in collaboration with People & Development to secure the right fit for the team. Ultimately, you will be responsible for driving operational excellence by managing staff rotas efficiently, controlling labour costs, and reducing unnecessary overtime without compromising guest satisfaction.

Key facts

What you'll do

Facilitate cross department collaboration to ensure guest interactions remain aligned with brand expectations and delivery consistency across all touchpoints.

Participate in talent acquisition by identifying needs, conducting interviews, and evaluating candidates alongside People & Development to support high quality hiring decisions.

Create and manage staff rotas that balance operational demands with labour cost control, actively minimising unnecessary overtime while sustaining excellence.

Champion hospitality standards by maintaining a hospitable, approachable presence that demonstrates respect toward both guests and colleagues at all times.

Ensure compliance with training schedules and Club School requirements, demonstrating full competency across all mandated learning modules.

Adapt to flexible shifts and schedules, including weekends and holidays, responding promptly to business needs and coverage requirements.

Take direction effectively while operating autonomously within a team environment, balancing guidance with independent decision making.

Uphold professionalism, safety, and compliance in every action, reinforcing a culture where operational efficiency and guest care are indivisible.

Support continuous improvement by identifying process inefficiencies and contributing to refinement efforts alongside other departments.

Embrace continuous learning and development opportunities, engaging fully with formal programs and team events that strengthen capability and engagement.

Represent Soho House & Co. with integrity in every interaction, reinforcing the brand's values through visible commitment and reliable follow through.

Contribute to a positive workplace culture by offering support, sharing knowledge, and helping create an environment where members and colleagues feel valued.

Requirements

A minimum of 2+ years' experience in a similar capacity is required to understand the demands of the role.

Thriving in fast paced, high volume environments is required to maintain calm through quick and effective problem solving under pressure.

Hospitable, approachable, and respectful behaviours toward guests and colleagues are mandatory at all times.

Demonstrated competency as outlined in the training schedule and Club School must be shown through consistent performance and completion.

Flexible shifts and schedules, including weekends and holidays as needed, must be available to meet operational requirements.

The ability to take direction, work in a team environment, and operate autonomously is required for effective execution of duties.

Strong communication skills are essential, with an emphasis on written clarity and structured thinking for reviews and collaboration.

A commitment to maintaining the standards of service and operational excellence is necessary to uphold the reputation of the House.

Reliability and consistency in meeting commitments are required to support team goals and member expectations.

An understanding of labour cost management and rota efficiency contributes to sustainable operations and profitability.

Willingness to engage in continuous professional development ensures ongoing capability and long term success in the role.

Nice to have

Only if the source specifies preferred items, which it does not, there are no additional preferred qualifications listed.

Practical notes

The role is a 6 month Fixed Term Contract. Every House Membership, weekly pay, staff meals on shift, 50% off Food & Drink, staff room rate, private health and dental care, life assurance, birthday off, staff discounts, counselling sessions, and continuous training are offered as benefits. Typical interview steps include a screening conversation with one or more interview rounds, where candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight in the evaluation process. Whatever the role, preparation is visible, and reviewing the company's product, the job description, and your own past work before the conversation is the strongest step you can take.

Career growth and professional development

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills, while later years build ownership and broader impact. Many professionals move between focus areas or organisations to continue developing their capabilities and influence. Growth in any career comes from scope, results, and reputation, so taking on work that is slightly uncomfortable while making sure others can see the outcomes is important. Consistent performance, visibility, and reliability help create opportunities for advancement within the organisation over time.

About the company

is hiring for Floor Manager

Mews House Mayfair, Central London. Mews House, 8 Lancashire Ct, London W1S 1EY.