Fitness Coach - UK Template
Job description
About the role
This role delivers fitness services to members at a Soho House & Co. The work operates within the club's health and guest standards. You will own the full member journey in the fitness zone, translating their goals into structured, safe, and engaging training experiences. A core part of this position is building trusted relationships with members, becoming a familiar and reliable presence in the club environment. You are responsible for upholding the brand's reputation by ensuring every session reflects the high standards of Soho House & Co. Collaboration with other departments is essential to create a cohesive guest experience that feels seamless and premium. Success in this role means you contribute directly to member retention and the overall vitality of the health club community.
Key facts
What you'll do
Design and lead fitness sessions for members to align with their stated goals and support the club's health objectives.
Maintain equipment and facility standards so members train in a safe environment that reflects the club's standards and serves the membership.
Track member progress and adjust programming to meet evolving needs, using Soho House & Co. tools and club standards to help members see results and sustain participation.
Coordinate with front of house staff on member check in and class scheduling so members can access the gym and classes smoothly through the club's systems.
Uphold safety and hygiene protocols for all gym areas to protect members and staff during every visit in line with house policies.
Assess new members upon arrival to determine fitness levels, discuss objectives, and establish a baseline for future programming.
Deliver a variety of training modalities, including strength, conditioning, and mobility work, to keep routines fresh and effective.
Monitor gym floor usage and adapt session timing or equipment setup to manage capacity and optimize the member experience.
Provide clear, encouraging feedback during sessions to help members stay motivated and confident in their abilities.
Communicate regularly with the Health Club team to share insights on member preferences and operational improvements.
Ensure all documentation, such as program notes and attendance records, is completed accurately and stored in accordance with company guidelines.
Act as a brand ambassador by demonstrating professionalism, integrity, and a passion for health and wellness in every interaction.
Support special events or challenges run by the club to drive engagement and foster a sense of community among members.
Continuously educate yourself on industry trends and best practices to bring innovative ideas into your coaching style and session planning.
Requirements
The posting states a bachelor's degree requirement. Hold a recognized qualification in fitness instruction or a related field to deliver safe and effective training as required by Soho House & Co.
Demonstrate strong communication and coaching skills with members to guide them and build their confidence during sessions.
Show ability to work flexible hours, including evenings and weekends, to support member demand and club operations.
Commit to working from the specified office location in England to ensure reliable on site presence as expected.
Possess current certification in CPR and first aid to respond effectively to any medical emergencies that may arise.
Maintain a professional appearance and demeanor that aligns with the upscale standards of the Soho House environment.
Be comfortable using technology platforms for scheduling, tracking, and reporting member data within the club's systems.
Adhere to all health, safety, and hygiene regulations to ensure a secure environment for both staff and guests at all times.
Practical notes
This role requires a degree as stated in the listing and operates within the Health Club team at one specific UK location.
Typical interview steps
Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.
Good to know
operates members clubs, restaurants, hotels and cinemas. Roles in this environment often blend service, fitness and guest interaction. The Health Club team commonly uses fitness tracking tools and facility equipment. This role exists within a global network of venues across several continents.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.