Duty Manager - Soho Farmhouse

About the role

The role coordinates cross-department operations to ensure smooth site execution while safeguarding members' and guests' expectations. This position acts as a pivotal point of contact, aligning various teams to uphold the integrity of the Soho House brand experience. You will be responsible for maintaining the high standards of service that define the club while fostering a positive environment for both staff and visitors. The position requires a proactive approach to managing daily workflows and addressing any issues that may arise in real time. Success in this role is measured by operational efficiency, guest satisfaction, and the seamless execution of all service protocols. You will work closely with department heads to identify opportunities for improvement and implement solutions that enhance the overall member experience. This is a leadership position that demands clear judgment, strong communication, and a commitment to excellence in every interaction.

Key facts

What you'll do

Cross-department workflows operate smoothly to maintain efficient, safe, and cohesive floor operations for members and guests.

Walk rounds at the start of each shift verify aesthetic standards across all members areas, with deficiencies communicated to departmental managers.

Shift handovers align at transition points to review arrivals, departures, and stay-over guests, ensuring continuity for special requirements and pertinent information.

Morning and evening management briefings are hosted and led to confirm attendance and communicate relevant operational information.

Recruitment activities identify talent needs, participate in interviews, and evaluate candidates with People & Development, preparing new team members to be polished, confident, and aligned with service standards.

You will monitor key performance indicators to assess service delivery and implement adjustments where necessary to meet targets.

Ensuring compliance with health and safety regulations is a core responsibility, requiring constant vigilance and immediate action when necessary.

You will manage inventory levels and coordinate with suppliers to ensure that all operational needs are met without interruption.

Handling escalated guest concerns with professionalism and empathy to resolve issues quickly and maintain the club's reputation.

Providing mentorship and guidance to junior staff to develop their skills and foster a culture of continuous improvement.

You will analyze operational data to forecast staffing requirements and optimize resource allocation during peak periods.

Maintaining detailed records of incidents, resolutions, and guest feedback to inform future decision-making processes.

Collaborating with events teams to ensure that private functions and gatherings run seamlessly from start to finish.

You will oversee the training schedules of department members to ensure coverage aligns with business demands.

Requirements

Candidates bring a minimum of 2+ years' experience in a similar capacity within hospitality. The role requires quick, effective problem solving while thriving in fast-paced, high-volume environments under pressure.

Candidates remain hospitable, approachable, and respectful toward colleagues and guests, with demonstrated passion for customer service and competency across the training schedule and Club School modules. Willingness to work flexible shifts and schedules, including weekends and holidays, is necessary.

Candidates accept direction, operate autonomously, and function effectively within a team.

Candidates must possess a Bachelor's degree as specified in the key facts section.

All applicants are expected to adhere to the Soho House standards of conduct and confidentiality.

Relocation may be required for this position, and candidates should be prepared to discuss this during the interview stage.

Physical capability to perform duties such as standing for extended periods and moving between departments is essential.

A valid right to work in the United Kingdom is mandatory for this role.

Practical notes

The position involves weekly pay, team meals prepared by chefs during shifts, and access to every House Membership. Members receive 50% off Food & Drink seven days a week, plus a Staff Room Rate of any Bedroom at $100 a night. The role participates in Cookhouse & House Tonic programmes and continuous training initiatives.

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

About the company

is hiring for Duty Manager

Soho Farmhouse. Soho Farmhouse

Chipping Norton, England, United Kingdom.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.