Sales Support Coordinator

About the role

As a , you will play a crucial role in enhancing the efficiency of our sales operations. This position is designed for individuals who thrive in a dynamic environment and are passionate about providing exceptional support to our sales team. You will be responsible for coordinating various sales activities, managing customer inquiries, and ensuring that our sales processes run smoothly. Your contributions will directly impact our ability to meet customer needs and achieve our sales objectives.

Key facts

What you'll do

• Act as the primary point of contact for sales inquiries, addressing customer questions and providing timely information about our products and services.
• Collaborate closely with the sales team to prepare and process sales orders, ensuring accuracy and adherence to company policies.
• Maintain and update the customer database, ensuring that all information is current and accessible for the sales team.
• Assist in the preparation of sales presentations and proposals, tailoring materials to meet the specific needs of clients.
• Coordinate logistics for sales meetings and events, including scheduling appointments and managing travel arrangements for the sales team.
• Monitor inventory levels and assist in the procurement of materials required for sales activities, ensuring that the team has the necessary resources to succeed.
• Generate and analyze sales reports to provide insights into performance metrics, helping the sales team identify trends and opportunities for growth.
• Support the onboarding process for new sales team members by providing training on systems and processes relevant to their roles.
• Foster strong relationships with both internal teams and external clients to enhance collaboration and improve overall customer satisfaction.
• Participate in regular sales meetings, contributing ideas and feedback to enhance team performance and streamline processes.
• Stay informed about industry trends and competitive products to provide valuable insights to the sales team.
• Assist in the development and implementation of sales strategies that align with the company's goals and objectives.

Requirements

• A minimum of 2 years of experience in a sales support or administrative role, preferably in a B2B environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent verbal and written communication skills, with a focus on customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
• Attention to detail and a commitment to delivering high-quality work.
• Ability to work independently as well as collaboratively within a team.
• Strong problem-solving skills and the ability to think critically under pressure.
• A proactive attitude with a willingness to learn and adapt in a fast-paced environment.

Nice to have

• Experience in the HVAC industry or a related field.
• Familiarity with sales analytics tools and reporting software.
• Knowledge of project management methodologies.
• Bilingualism (English and French) is an asset.
• Previous experience in customer relationship management (CRM) systems.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Strong analytical skills for reporting and data interpretation
• Excellent communication and interpersonal skills
• Organizational and time management abilities

Practical notes

• This position is based in Dorval, Quebec, and requires a full-time commitment.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Canada and may require a valid work visa depending on their situation.
• The role may involve occasional travel for sales events or client meetings.
• Interested applicants can apply through the following link: [Apply here](https://smardt.bamboohr.com/careers/806).

In summary, the is an integral part of our sales team, responsible for ensuring that our operations run efficiently and effectively. If you are a motivated individual with a passion for sales support and customer service, we encourage you to apply and join our dynamic team in Dorval.