Site Operations Specialist

About the role

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Maintain complete and accurate clinical study documentation to support audits and regulatory requirements.

Represent Science 37 professionally and establish good relationships with investigators and all study personnel to enable effective collaboration.

Support the maintenance of the clinical dashboard to provide timely visibility into study status.

Perform first pass data entry when required to ensure data is captured accurately and promptly.

Link CRFs to any Data Clarification Forms or information when paper-based to resolve queries efficiently.

File and upload documents after scanning to maintain orderly records in the trial file.

Attend Staff Meetings as needed to stay aligned with team priorities and study updates.

Support clinical documents filing to ensure proper record retention and accessibility.

Support Logistics functions to facilitate study execution and timely delivery of study materials.

Support Medical Record Acquisition and follow-up to secure necessary documentation for studies.

Support front desk office staff as needed to maintain smooth daily operations.

Support scheduling of participant visits to keep study timelines on track.

Perform other tasks as assigned to address evolving study and operational needs.

Requirements

Hold an Associate's or Bachelor's degree in a life sciences, healthcare, or related field.

Possess 1+ years of clinical research or administrative experience, preferably in a sponsor, CRO, or site setting.

Demonstrate strong organizational and multitasking skills with high attention to detail.

Show proficiency in Microsoft Office Suite and familiarity with clinical trial systems.

Exhibit excellent written and verbal communication skills.

Ability to work both independently and collaboratively in a fast-paced environment.

Commitment to maintaining confidentiality and compliance with regulatory standards.

Must be available in the North Carolina office 5 days a week for 6 months, following approval, with potential transition to a rotation of 3 days a week in office.

Willingness to travel up to 10% as needed for study visits, training, project team meetings, client presentations and other professional meetings or conferences.

Ability to communicate in English (both verbal and written); fluency in other languages is a plus.

Capacity to work extended or unusual hours based on research requirements and business needs.

Practical notes

This role requires onsite presence in Morrisville, North Carolina, with a defined initial period and possible schedule adjustment.

Travel may be required up to 10% for study-related activities.

The position supports cross-functional clinical operations and does not include direct reports.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

The role uses clinical trial systems such as CTMS, IWRS/IRT systems, and vendor portals.

General familiarity with clinical trial phases, GCP, and regulatory expectations is helpful for success in this position.

Experience with eTMF systems, document control, dashboards, and reporting tools supports effective performance.

Strong attention to detail and process orientation helps maintain accuracy and compliance.

Clear written and verbal communication is essential for interactions with sponsors, sites, and internal teams.