Assistant ADV - Apprenticeship

About the role

This apprenticeship at Scaleway centers on securing revenue flows and enabling Sales growth through precise administrative execution. You will own the end-to-end processing of commercial and financial requests, ensuring accuracy and timeliness across client operations. The role demands meticulous management of billing, payments, and contract administration to support key accounts and internal stakeholders. You will act as a reliable partner, handling operational tasks that unblock Sales teams and foster stronger client relationships. Expect to manage high-volume, multi-channel requests while maintaining rigorous attention to detail. This position provides direct exposure to enterprise-scale billing and client administration within a fast-growing cloud environment. You will contribute to process improvements that enhance reliability and efficiency across the Sales Administration workflow.

Key facts

What you'll do

• Process bank transfers, payment allocations, and accounting reconciliations with precision to maintain accurate financial records.
• Manage invoicing, credit notes, commercial gestures, and contract administration to support transparent and compliant revenue operations.
• Handle incoming requests via emails, Jira tickets, and internal tools from Sales and Support teams while maintaining clear communication.
• Upload invoices on customer payment platforms such as Chorus and other client portals to ensure timely processing and visibility.
• Update client data, orders, and Purchase Orders (PO) in internal systems to keep records synchronized and error-free.
• Ensure accurate follow-up for B2B, B2C, and key accounts to prevent delays and resolve discrepancies proactively.
• Contribute to documentation and process updates to improve efficiency, reliability, and scalability of administrative procedures.
• Collaborate closely with Sales, Support, TAM, and Billing teams, as well as directly with clients including large accounts, to align on expectations.
• Maintain strict confidentiality and data integrity when handling sensitive financial and commercial information.
• Support ad-hoc requests and operational projects that strengthen the structure and automation of Sales Administration activities.
• Monitor key performance indicators related to invoicing, payments, and reconciliations to identify trends and drive improvements.
• Act as a first point of contact for administrative queries, providing timely and high-quality responses to internal and external stakeholders.
• Participate in initiatives that enhance the reliability of revenue flows and the integrity of client billing systems.
• Demonstrate ownership of tasks from intake to resolution, ensuring full traceability and accountability in all administrative actions.

Requirements

• Hold a current apprenticeship contract within the framework of an official apprenticeship program.
• Possess first experience (1-2 years) in Sales Administration, Billing, or a similar administrative role within a professional setting.
• Demonstrate good knowledge of Purchase Orders (PO) and order management processes from initiation to execution.
• Show familiarity with customer invoicing or payment platforms, such as Chorus, and related financial systems.
• Have basic accounting knowledge, including reconciliation practices and balance follow-up procedures.
• Be comfortable using standard Office tools and internal client consoles to perform routine administrative tasks.
• Exhibit strong communication skills, both written and verbal, to interact effectively with diverse stakeholders.
• Show team spirit and the ability to collaborate with multiple internal and external stakeholders across functions.
• Maintain excellent organization and attention to detail to manage high-volume tasks accurately.
• Demonstrate the ability to manage stress in a fast-paced, multi-channel environment without compromising quality.
• Ensure high-quality written communication, particularly for client-facing exchanges and formal documentation.
• Respect confidentiality and handle sensitive commercial and financial data with professionalism.
• Be available to work within the specified location and schedule requirements as outlined by Scaleway.
• Align with Scaleway's values of simplicity, flexibility, and technical excellence in all interactions.

Nice to have

• Previous exposure to billing platforms or financial software used in SaaS or cloud environments.
• Experience working in international or multicultural teams where English and French are used regularly.
• Familiarity with automation concepts or tools that improve the efficiency of administrative processes.
• Understanding of IaaS, PaaS, or cloud service models and their commercial implications.
• Knowledge of Scaleway's product portfolio, including bare metal, containerization, serverless, and AI offerings.

Practical notes

This apprenticeship is based in Lille. The role operates within a team of three professionals who handle billing, payments, contracts, and customer administration. Candidates must comply with apprenticeship eligibility rules as defined by official frameworks. No specific working hours, travel, visa, or application deadline details are provided in this listing.