Account Executive

About the role

As an , you will play a pivotal role in driving the growth of our business by building and nurturing relationships with clients. Your primary focus will be on understanding customer needs, presenting tailored solutions, and ensuring a seamless onboarding experience. This position is ideal for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will collaborate closely with various teams to ensure that our clients receive the highest level of support and value from our offerings.

Key facts

What you'll do

• Develop and maintain strong relationships with a portfolio of clients, ensuring their needs are met and expectations exceeded.
• Identify new business opportunities by researching potential clients and understanding market trends.
• Conduct product demonstrations and presentations to showcase Scalepad's solutions and their benefits to prospective clients.
• Collaborate with the marketing team to create targeted campaigns that resonate with potential customers and drive engagement.
• Manage the entire sales cycle from prospecting to closing, ensuring a smooth transition for clients from sales to implementation.
• Provide ongoing support to clients post-sale, addressing any concerns and ensuring their continued satisfaction with our services.
• Analyze sales metrics and client feedback to identify areas for improvement and optimize sales strategies.
• Participate in industry events and networking opportunities to promote Scalepad and expand your professional network.
• Work closely with the product development team to relay client feedback and contribute to the enhancement of our offerings.
• Prepare and deliver regular reports on sales performance, pipeline status, and market insights to senior management.
• Stay informed about industry trends and competitor activities to maintain a competitive edge in the market.
• Assist in training new team members and sharing best practices to foster a collaborative team environment.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in sales or account management, preferably in the technology sector.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Strong analytical skills to assess client needs and develop effective solutions.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work independently as well as part of a team, demonstrating initiative and a proactive approach to problem-solving.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• A customer-centric mindset with a passion for delivering exceptional service.

Nice to have

• Experience in the SaaS industry or familiarity with subscription-based business models.
• Knowledge of sales methodologies such as SPIN Selling or Challenger Sales.
• Previous experience working in a startup or fast-paced environment.
• Familiarity with digital marketing tools and techniques.
• Bilingual proficiency in English and French is a plus.

Skills & tools

• Strong negotiation and closing skills.
• Ability to analyze data and derive actionable insights.
• Proficient in using sales enablement tools and CRM platforms.
• Familiarity with project management software to track client progress and deliverables.
• Excellent presentation skills, both in-person and virtually.

Practical notes

• This position is based in Vancouver, British Columbia, and may require occasional travel for client meetings or industry events.
• Scalepad is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds.
• Interested candidates should apply through the provided link, including a resume and cover letter outlining their relevant experience and motivation for applying.
• The selection process may involve multiple interviews and assessments to ensure the best fit for both the candidate and the company.

Join Scalepad and be part of a dynamic team that is dedicated to helping businesses thrive through innovative solutions and exceptional service. If you are ready to take the next step in your career and make a significant impact, we would love to hear from you!