Product Lead - Business & Merchant Domain

About the role

You will own the end-to-end product strategy and execution for the entire Merchant and Business domain at Satispay, shaping the future of how businesses interact with our platform. You will lead a team of specialized business domain Product Managers while remaining deeply hands-on in execution and tactical delivery. This role demands fluency in the complex worlds of banking, merchant acquiring, and payment service providers, requiring you to translate this expertise into clear product roadmaps and decisions. You will drive a powerful growth mindset designed to reactivate dormant merchants, increase feature adoption, and boost upselling across the business ecosystem. Success in this position means you will continuously raise quality benchmarks and build product experiences that directly contribute to commercial success and revenue generation. You will be the authoritative voice for the merchant and business domain, ensuring that all product initiatives align with our broader financial platform vision.

Key facts

What you'll do

• Define and own the end-to-end product lifecycle for our merchant acquiring, in-store acceptance, and business financial services, from discovery through launch and optimization.
• Lead and mentor a team of business domain Product Managers, providing strategic direction while fostering a culture of collaboration and shared vision.
• Act as the primary strategic partner for key stakeholders, aligning cross-functional teams on priorities and ensuring seamless execution across technical and commercial boundaries.
• Champion a data-driven mindset by defining, tracking, and analyzing key product metrics to validate hypotheses and identify high-impact optimization opportunities.
• Obsess over the user experience of merchants, conducting continuous shadowing and qualitative research to transform pain points into seamless, delightful product journeys.
• Apply a strong growth mindset to design solutions that increase feature adoption, optimize conversion funnels, and create effective upselling pathways within the merchant ecosystem.
• Leverage advanced data platforms to turn raw analytics into actionable strategic insights, driving decisions that improve funnel performance and merchant engagement.
• Integrate AI tools and capabilities into daily product workflows to accelerate research synthesis, roadmap structuring, and operational efficiency.
• Build and maintain a deep understanding of the payments landscape, including card acceptance, banking relationships, and regulatory constraints that impact our offerings.
• Own the prioritization and delivery of high-impact features, balancing commercial objectives with user needs and technical feasibility.
• Serve as the go-to expert for the merchant and business domain, communicating product vision and progress clearly to leadership and stakeholders.
• Continuously monitor market trends and competitor activity to ensure our product suite remains innovative and competitive.
• Collaborate closely with design, engineering, and operations teams to ensure technical alignment and high-quality execution.
• Establish best practices for product management within the business domain, creating scalable processes and documentation.

Requirements

You must possess a minimum of 5 years of experience in Product Management, with a proven track record in Banking, Merchant Acquiring, Payment Service Providers (PSPs), Card Acceptance, or similar domains within Fintech, B2B SaaS, or high-growth tech environments. You are comfortable managing people or leading highly complex, multi-stakeholder projects that span both organizational and technical boundaries. You have a strong business sense and commercial acumen, understanding how to leverage product experiences to drive monetization, acquisition, and engagement. Your eye for detail is sharp, and you maintain high standards for UX, UI, copy, and operational excellence. You are deeply data-driven, with experience using advanced data platforms to track metrics and turn raw data into strategic growth insights. You are AI-fluent and capable of integrating AI tools into your daily workflows to accelerate product operations and research synthesis. You thrive in complexity and are able to raise quality benchmarks while navigating ambiguous and fast-paced environments. You are passionate about building products that empower businesses and you are committed to a user-first mindset that places merchants at the center of every decision.

Practical notes

Work hours are standard full-time, and the role is based in Milan, Italy. The position follows a hybrid working policy with three days per week in the office, specifically Tuesday and Thursday, plus one additional day chosen by the employee. Travel is not required for this role. No visa requirements are specified for this position as it is based in Italy. The application process does not include a specified deadline in the provided source material.