Monitoring & Oversight Analyst

About the role

Satispay is seeking a dedicated Monitoring & Oversight Analyst to oversee real-time fraud detection and monitor for illicit activities within our financial platform. This position is crucial in safeguarding the interests of our 6 million users, ensuring that our systems remain secure while continuously improving the rules that govern our monitoring processes. You will be an integral part of our Fincrime Operations team, working to enhance our capabilities in fraud prevention and compliance.

Key facts

What you'll do

• Analyze and address a significant number of transaction monitoring alerts, making informed decisions based on complex customer behavior patterns.
• Serve as the primary escalation point for challenging cases, conducting thorough investigations to ascertain whether additional actions are warranted.
• Collaborate with Data and Product teams, providing constructive feedback to refine transaction monitoring algorithms and minimize false positive rates.
• Streamline alert management processes to boost efficiency and enhance overall team productivity.
• Guide and mentor junior analysts in best practices for documentation, pattern recognition, and transaction evaluation.
• Ensure all alerts are documented in a defensible manner to comply with regulatory requirements.
• Investigate global trends in financial crime and translate your findings into actionable detection rules for our systems.
• Participate in cross-functional projects aimed at enhancing our fraud detection capabilities and compliance measures.
• Regularly review and update operational procedures to align with evolving regulatory standards and industry best practices.
• Contribute to the development of training materials and operational guidelines for the team.
• Engage in continuous learning and professional development to stay updated on the latest trends and technologies in fraud detection and prevention.

Requirements

• A minimum of 3 years of relevant experience in transaction monitoring, real-time fraud operations, or Know Your Transaction (KYT) surveillance, particularly within the fintech, digital banking, or payment processing sectors.
• Deep understanding of payment processes, velocity patterns, and regulatory frameworks, including FATF guidelines, EU Directives, and PSD3/SCA regulations.
• Proficient in SQL for querying transactional datasets and experienced with analytics platforms such as Looker, Splunk, HEX, or Redshift.
• Demonstrated ability to identify weaknesses in automated monitoring models and create logic-driven scenarios for effective oversight.
• Proven track record of mentoring team members and developing training resources to enhance operational effectiveness.
• Excellent written and verbal communication skills, capable of articulating findings to both technical and non-technical audiences.

Nice to have

• Possession of professional certifications in the field, such as CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner).
• Familiarity with machine learning applications in fraud detection and prevention.
• Experience working in a multicultural environment and understanding diverse regulatory landscapes.

Skills & tools

• Proficient in transaction monitoring and fraud detection methodologies, with a strong focus on KYT surveillance.
• Experienced in using SQL for data analysis and reporting.
• Familiar with analytics tools such as Looker, Splunk, HEX, and Redshift for data visualization and insights.
• Knowledgeable about regulatory frameworks including FATF, EU Directives, and PSD3/SCA.

Practical notes

• This position requires relocation to our office in Barcelona, Spain.
• The role follows a hybrid work model, necessitating in-office attendance three days a week (Tuesday, Thursday, and one flexible day).
• We offer a comprehensive benefits package that includes private health insurance for you and your family, psychological support services through Serenis, mental health workshops, and a stock option plan.
• Additional perks include meal vouchers, relocation assistance, unlimited paid time off, flexible working hours, and enhanced parental leave policies.
• We support professional growth through opportunities for internal mobility, language courses via Preply, and tailored training programs to enhance your skills and career trajectory.

Join us at Satispay and become a vital part of our mission to protect our users while advancing your career in a dynamic and innovative environment.

About the company

Satispay was born to revolutionise everyday payments - making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges.