Founder's Associate - Operations

About the role

In this pivotal role, you will be at the heart of operations for Salesape Ai, a fast-growing company in the artificial intelligence sector. You will own the orchestration of critical systems and processes that ensure the company runs with precision and agility on a daily basis. This position is tailored for an early-career professional who seeks substantial responsibility and rapid learning within a dynamic startup environment. You will act as a key liaison, aligning internal operations with external demands to support the company's strategic objectives. The role demands a high level of ownership, where your decisions directly influence the efficiency and effectiveness of the team. You will be immersed in the challenges of scaling a technology company, gaining exposure to high-stakes problem-solving. This is a chance to build a foundational understanding of how AI businesses operate from the inside out.

Key facts

What you'll do

Coordinate the execution of complex operational projects from initial planning to final delivery, ensuring all moving parts are synchronized across departments.

Serve as the primary point of contact for cross-functional teams, gathering requirements and translating them into actionable operational workflows.

Manage the administration and maintenance of core HR and people operations systems, ensuring data integrity and compliance.

Oversee the configuration and optimization of operational tools, driving efficiency through process refinement and automation initiatives.

Act as the central hub for document management, organizing and securing critical company files with a rigorous approach to version control.

Handle sensitive employee and company information with absolute confidentiality, implementing best practices for data security and privacy.

Facilitate communication between technical and non-technical stakeholders, bridging gaps to ensure mutual understanding and alignment.

Monitor key operational metrics, identifying trends, outliers, and opportunities for improvement to support data-driven decision-making.

Support the preparation and dissemination of internal communications, ensuring that all personnel are informed of updates and changes in a timely manner.

Contribute to the development of standard operating procedures, creating documentation that supports scalability and consistency.

Engage with the cap table management process, providing support for equity-related calculations, adjustments, and reporting as the company evolves.

Coordinate logistics for meetings and internal events, managing calendars, materials, and follow-ups to ensure seamless execution.

Perform ad-hoc analyses and generate reports that provide leadership with the insights needed to track performance and track progress.

Act as a gatekeeper for operational resources, managing access controls and permissions to ensure systems are secure and efficient.

Requirements

A minimum of 1-2 years of experience in operations, people operations, HR, or a related generalist role, including internships, providing a foundational understanding of business administration.

Exceptional command of Google Suite applications, particularly Sheets, Docs, Drive, and Forms, to manage data and create professional documentation.

Demonstrated exceptional written communication skills coupled with a keen eye for detail, ensuring accuracy in all written outputs.

A highly self-motivated mindset with a proactive approach to tasks and challenges, taking initiative without constant supervision.

The ability to handle sensitive and confidential information with the utmost discretion, maintaining trust with employees and stakeholders.

A calm and positive approach to problem-solving, thriving in fast-paced environments and adapting to changing priorities.

Strong interpersonal abilities, capable of managing sensitive discussions regarding compensation, access, or performance with tact and professionalism.

A commitment to maintaining organized records and systematic filing, ensuring that information is retrievable and secure at all times.

Nice to have

Familiarity with HR or operations platforms such as Rippling, Carta, SeedLegals, Brex, DocuSign, or 1Password, allowing for a smoother onboarding process.

Understanding of UK employment and equity concepts, such as EMI schemes, or US equity structures like ISOs, providing context for compensation discussions.

Previous experience in a rapidly growing startup or within the AI industry, offering insight into the unique challenges of scaling technology.

Exposure to investor relations, cap table management, or collaboration with legal and finance teams would be advantageous, broadening your perspective on corporate operations.

Practical notes

This role is based in the UK with a hybrid model, requiring 3 days on-site at the London office.

The engagement is full-time, aligning with standard working hours to ensure comprehensive coverage of operational duties.

The position provides an excellent opportunity for mentorship and direct interaction with founders and senior leadership.

You will enjoy a significant degree of autonomy in your role, allowing you to implement your ideas and strategies.

Ample opportunities for professional development within the AI industry are available to support your career growth.

The role is designed for individuals looking to make a meaningful impact while expanding their skill set in a supportive and innovative environment.

This position is ideal for candidates who are detail-oriented and capable of managing multiple priorities in a fast-paced setting.

Success in this role requires a proactive attitude toward learning and a willingness to take on diverse responsibilities.

The position contributes to the long-term goals of Salesape Ai by ensuring that operational foundations are solid and scalable.