Junior Incident and Investigations Specialist

About the role

As a , you will play a crucial role in maintaining the integrity and safety of our platform. You will be part of a dynamic team that focuses on identifying, investigating, and resolving incidents that could impact our users and the overall security of the Roblox ecosystem. This position is ideal for individuals who are passionate about online safety and have a keen interest in digital investigations. You will be working in a fast-paced environment where your analytical skills and attention to detail will be essential in ensuring a safe and enjoyable experience for our community.

Key facts

What you'll do

• Collaborate with cross-functional teams to identify and assess incidents that may affect user safety and platform integrity.
• Conduct thorough investigations into reported incidents, gathering evidence and analyzing data to determine the root cause and impact.
• Document findings and prepare detailed reports that outline the incident timeline, investigation process, and recommendations for resolution.
• Monitor and analyze trends in incidents to proactively identify potential risks and develop strategies to mitigate them.
• Assist in the development and implementation of policies and procedures related to incident response and investigations.
• Support the escalation of critical incidents to senior team members and management, ensuring timely communication and resolution.
• Engage with users to gather information and feedback regarding incidents, fostering a culture of transparency and trust.
• Participate in training sessions and workshops to enhance your skills and knowledge in incident management and digital investigations.
• Stay updated on industry best practices, emerging threats, and new technologies related to online safety and security.
• Contribute to the continuous improvement of incident response processes, identifying areas for enhancement and efficiency.
• Collaborate with external partners and stakeholders as needed to address incidents that require broader coordination.
• Assist in preparing presentations and reports for internal and external stakeholders to communicate findings and recommendations effectively.

Requirements

• Bachelor's degree in a relevant field such as Cybersecurity, Information Technology, Criminal Justice, or a related discipline.
• A minimum of 1-2 years of experience in incident response, digital forensics, or a related area.
• Strong analytical skills with the ability to assess complex situations and make informed decisions.
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical audiences.
• Familiarity with incident management tools and methodologies, as well as data analysis techniques.
• A proactive approach to problem-solving, with a strong attention to detail and a commitment to quality.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.

Nice to have

• Experience with online gaming platforms or social media environments.
• Knowledge of cybersecurity principles and practices, including familiarity with relevant regulations and compliance standards.
• Certification in incident response or digital forensics (e.g., CEH, CHFI, or similar).
• Understanding of programming or scripting languages (e.g., Python, JavaScript) for data analysis and automation tasks.
• Experience with user behavior analysis and risk assessment methodologies.

Skills & tools

• Proficient in using incident management software and tools for tracking and reporting incidents.
• Familiarity with data analysis and visualization tools (e.g., Excel, Tableau) to interpret and present findings.
• Strong understanding of online safety protocols and best practices for user protection.
• Ability to utilize various digital investigation techniques and tools to gather and analyze evidence.
• Knowledge of social media platforms and online community dynamics, particularly in relation to user interactions and safety.

Practical notes

• This position is based in Gurugram, Haryana, India, and may require occasional collaboration with teams in different time zones.
• The role may involve working flexible hours to respond to incidents as they arise, ensuring that user safety is prioritized at all times.
• Candidates should be prepared for a background check as part of the hiring process, given the sensitive nature of the work involved.

Join Roblox and be part of a team that is dedicated to creating a safe and engaging environment for millions of users around the world. If you are passionate about online safety and investigations, we encourage you to apply for the Junior Incident and Investigations Specialist position today!

About the company

An online space lets people build and play games. Founded long ago by two creators, it grew into a shared world opened to everyone in the mid 2000s. Now reaching millions each day, it hosts games made by its users. A large share of young American children under sixteen are monthly players here. High daily activity shows a lasting community where creativity and shared play remain central.