Deployment Strategist

About the role

You will own the end-to-end deployment lifecycle for enterprise customers using Retell's voice AI platform, directly responsible for transforming business requirements into production-ready AI voice agent workflows. You will act as a trusted advisor to executives and operators, guiding them through discovery, scoping, and implementation to ensure successful adoption and measurable business outcomes. This role requires you to design conversational workflows and deployment architectures while becoming a deep subject matter expert in Retell's platform and LLM prompting techniques. You will build and validate prototypes, lead discovery sessions, and translate ambiguous customer problems into scalable AI automation strategies. You will partner cross-functionally with Product, Engineering, and Sales to unblock deployments and shape the future direction of the voice AI platform. You will also develop repeatable playbooks and ROI models that enable customers to successfully deploy voice AI at scale. If you enjoy solving complex, ambiguous problems and operating at the center of enterprise AI adoption, this role offers direct impact on one of the fastest-growing voice AI companies.

Key facts

What you'll do

• Lead end-to-end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful delivery.
• Partner directly with customers to understand business goals, gather requirements, and translate them into scalable AI-powered workflows.
• Become a subject matter expert in Retell's platform, voice AI best practices, and LLM prompting techniques.
• Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business outcomes.
• Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization opportunities.
• Act as a trusted advisor to executives and operational leaders, helping them identify opportunities to leverage AI across their organizations.
• Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
• Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
• Partner closely with Sales during pre-sales engagements, solution scoping, and customer presentations.
• Coordinate across Product, Engineering, and Customer Success teams to unblock deployments and ensure customer success.
• Communicate project progress, risks, recommendations, and next steps clearly to both technical and non-technical audiences.
• Translate customer feedback into actionable product recommendations and help shape the future direction of the Retell platform.
• Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.
• Drive adoption of Retell's voice AI platform by aligning customer workflows with platform capabilities and long-term product vision.
• Identify and document patterns from deployments to inform product improvements and go-to-market strategies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent practical experience.
• 5+ years of experience in enterprise software implementation, consulting, or customer success roles.
• Demonstrated ability to manage complex, multi-stakeholder projects from initial discovery through production deployment.
• Strong experience working with voice AI, contact center technology, or conversational platforms is required.
• Proven track record of building and presenting ROI models and business cases to executive stakeholders.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• Ability to thrive in a fast-paced, ambiguous environment while managing multiple priorities and deadlines.
• Comfortable working directly with customers at all levels, including executives and technical practitioners.
• Highly proficient in using Retell's platform and capable of quickly mastering new voice AI tools and technologies.
• Willingness to travel regionally for customer deployments and stakeholder meetings as needed.

Nice to have

• Experience deploying AI agents into live customer environments in regulated industries.
• Background in contact center operations, customer experience, or voice technology.
• Familiarity with LLM prompting, evaluation frameworks, and observability tools for AI agents.
• Prior work building or scaling SaaS implementations in enterprise settings.
• Experience building reusable frameworks, playbooks, or training materials for cross-team adoption.

Practical notes

Travel may be required regionally for customer deployments and stakeholder meetings.

No visa sponsorship is available for this role at this time.

This role is full-time and based in the San Francisco Bay Area.

Candidates must be able to start within four weeks of receiving an offer.

Applications will be reviewed on a rolling basis until the role is filled.