Best & Brightest

About the role

At Rei, we are on the lookout for exceptional individuals who embody our commitment to outdoor adventure and sustainability. The "Best & Brightest" role is designed for those who are passionate about the outdoors and eager to contribute to a company that values community, environmental stewardship, and innovation. This position offers a unique opportunity to work alongside like-minded individuals in a dynamic environment that encourages creativity and collaboration. If you are ready to make a meaningful impact while pursuing your passion for the outdoors, we want to hear from you.

Key facts

What you'll do

• Collaborate with cross-functional teams to develop and implement innovative strategies that enhance customer engagement and promote outdoor activities.
• Lead initiatives that drive sustainability efforts within the company, ensuring that Rei remains a leader in environmental responsibility.
• Analyze market trends and customer feedback to identify opportunities for new products and services that align with our mission.
• Organize and facilitate community events that foster a love for the outdoors and encourage participation in outdoor activities.
• Develop training programs for staff to enhance their knowledge of outdoor gear, safety practices, and sustainability initiatives.
• Engage with customers both in-store and online, providing expert advice and support to enhance their outdoor experiences.
• Monitor and report on key performance indicators related to customer satisfaction and engagement, using data to inform decision-making.
• Collaborate with marketing teams to create compelling content that resonates with our target audience and promotes our brand values.
• Foster relationships with local organizations and environmental groups to strengthen community ties and promote outdoor stewardship.
• Participate in ongoing professional development opportunities to stay current with industry trends and best practices.
• Contribute to a positive workplace culture by promoting teamwork, inclusivity, and a shared passion for the outdoors.
• Support the implementation of technology solutions that streamline operations and enhance the customer experience.

Requirements

• A minimum of 3 years of experience in a customer-facing role, preferably in retail or outdoor recreation.
• Proven track record of developing and executing successful marketing or community engagement strategies.
• Strong understanding of outdoor products, gear, and safety practices.
• Excellent communication skills, both written and verbal, with the ability to engage diverse audiences.
• Demonstrated ability to work collaboratively in a team environment while also being self-motivated.
• Strong analytical skills with experience in interpreting data to drive decision-making.
• Passion for the outdoors and a commitment to promoting sustainable practices.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Proficiency in using digital tools and platforms for communication and project management.

Nice to have

• Experience in event planning or community outreach within the outdoor industry.
• Familiarity with social media marketing and content creation.
• Knowledge of environmental policies and practices relevant to the outdoor industry.
• Previous experience in training or mentoring staff in a retail or service environment.
• Certification in outdoor safety or related fields (e.g., Wilderness First Aid, CPR).

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with customer relationship management (CRM) software and project management tools.
• Strong social media skills, including experience with platforms like Instagram, Facebook, and Twitter.
• Basic graphic design skills for creating marketing materials (Adobe Creative Suite is a plus).

Practical notes

• This role is open to candidates across all locations, allowing for flexibility in work arrangements.
• Competitive salary will be offered based on experience and qualifications, along with a comprehensive benefits package.
• Rei is committed to creating a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply.
• Visa sponsorship is available for qualified candidates, ensuring that we can attract the best talent regardless of their current location.
• Interested candidates can apply through our careers page at https://rei.bamboohr.com/careers/30.

Join Rei and become part of a team that is dedicated to inspiring and enabling a life outdoors. If you are ready to take your career to the next level while making a positive impact on the environment and the community, we encourage you to apply today!

About the company

An American company sells retail goods and outdoor recreation services. Membership based operations focus on outdoor activities. Centers provide gear, instruction, and community spaces. Cooperative principles guide decisions, rewarding members through dividends. Work supports store, education, and trip programs. Roles involve customer service, teaching, logistics, and maintenance. Teams organize events and trips. Commitment exists around outdoor access and stewardship. Hiring seeks people who align with shared values. Growth happens through member feedback and local involvement.