Customer Activation | Partnerships

About the role

Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp's partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion. You will translate partner strategy into operational workflows, ensuring that each interaction reinforces Ramp's position as the smart infrastructure for finance teams. You will act as the trusted advisor for key segments such as Accounting, Private Equity, and Venture Capital, guiding them through high-stakes decisions embedded in the transaction flow of every dollar a business spends. You will own the end-to-end journey from first outreach through expansion, using data and feedback to shape how Ramp's product suite is adopted and scaled. Your work will directly influence how over $200B in annualized spend is authorized, categorized, and managed within 70,000+ companies. You will build the playbook for partner success from the ground up, making consequential decisions that define outcomes for Ramp and its partners.

Key facts

What you'll do

Partner Relationship Management

• Build and maintain strong, long-term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital.
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp's suite of products.
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.
• Translate complex product capabilities into clear, actionable guidance that accelerates time-to-value for partner-led implementations.
• Establish feedback loops with partners to surface product improvement opportunities and align roadmap priorities.
• Monitor activation metrics, identify friction points, and iterate on the implementation motion to improve outcomes.
• Collaborate with technical counterparts in Product and Engineering to share feedback, troubleshoot issues, and ideate workarounds in real time.
• Own the narrative of why Ramp was built the way it was and communicate this effectively to partners and their stakeholders.
• Exceed quota and key target metrics by designing and executing strategic activation plans for each partner cohort.
• Anticipate customer needs and position tailored product solutions that address high-stakes spend management scenarios.
• Adapt rapidly to evolving partner requirements and maintain performance in a fast-paced, data-dense environment.

Requirements

Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience.

Familiarity with partner ecosystem operations and how financial infrastructure decisions are made within enterprise organizations.

Exceptional project management and time management to coordinate multiple concurrent implementations.

Excellent verbal and written communication to articulate complex workflows and influence without authority.

Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.

Desire to learn Ramp's product inside out and explain why it was architected to automate spend flows for modern finance teams.

Proven track record of exceeding quota and/or outperforming key target metrics in revenue or operational roles.

Ability to anticipate customer needs and position product solutions that reduce friction in transaction authorization and categorization.

High adaptability and resilience when operating amid fast-moving priorities and ambiguous problem spaces.

Nice to have

Experience with accounting partners, Private Equity, and Venture Capital.

Experience contributing to the development and growth of new teams.

Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics.

Experience with financial services sales and consultative selling motions.

Experience at a high-growth startup where process is built while scaling.

Practical notes

Employees in this role may be required to work between 40 to 50 hours per week depending on business needs.

Travel may be required between New York, NY headquarters and partner offices as necessary.

This role is eligible for full-time employment under United States work authorization.

Candidates must be legally authorized to work in the United States for the position offered without requiring sponsorship beyond what Ramp standardly provides.

Ramp will consider for employment qualified applicants with arrest and conviction records.