Service Project Coordinator

About the role

As a Service Project Coordinator at Bamboohr, you will play a pivotal role in managing and overseeing various service projects from inception to completion. Your primary responsibility will be to ensure that projects are executed efficiently, meeting both client expectations and company standards. This position requires a detail-oriented individual who can effectively communicate with clients and collaborate with internal teams to deliver high-quality service solutions. You will be based in Wilmington, North Carolina, and will work full-time in a dynamic environment that values innovation and customer satisfaction.

Key facts

What you'll do

• Coordinate and manage multiple service projects simultaneously, ensuring that all deadlines and quality standards are met.
• Serve as the primary point of contact for clients, addressing their inquiries and providing updates on project progress.
• Collaborate with cross-functional teams, including engineering, production, and sales, to align project objectives and deliverables.
• Develop detailed project plans, including timelines, resource allocation, and budget estimates, to guide project execution.
• Monitor project performance and implement necessary adjustments to keep projects on track and within budget.
• Prepare and present project status reports to stakeholders, highlighting key milestones and any potential risks.
• Conduct post-project evaluations to gather feedback and identify areas for improvement in future projects.
• Maintain comprehensive project documentation, ensuring all records are accurate and up-to-date for future reference.
• Assist in the development of service project policies and procedures to enhance operational efficiency.
• Foster strong relationships with clients to ensure repeat business and high levels of customer satisfaction.
• Participate in training and development initiatives to enhance your skills and contribute to the overall growth of the team.
• Stay informed about industry trends and best practices to continuously improve service delivery processes.

Requirements

• Bachelor's degree in Business Administration, Project Management, or a related field.
• A minimum of 3 years of experience in project coordination or management, preferably in a manufacturing or service-oriented environment.
• Strong organizational skills with the ability to manage multiple projects and priorities effectively.
• Excellent verbal and written communication skills, with a focus on client interaction and team collaboration.
• Proficiency in project management software and tools, such as Microsoft Project, Trello, or Asana.
• Solid understanding of project management methodologies and best practices.
• Ability to analyze data and generate reports to inform decision-making and project adjustments.
• Strong problem-solving skills and the ability to think critically under pressure.
• A proactive attitude with a commitment to delivering high-quality results.

Nice to have

• Certification in Project Management (PMP, CAPM, or equivalent) is a plus.
• Experience in the custom manufacturing or technology sector.
• Familiarity with Lean or Six Sigma methodologies.
• Knowledge of CAD software or technical drawing interpretation.
• Previous experience in customer service or client-facing roles.

Skills & tools

• Project management software (e.g., Microsoft Project, Trello, Asana)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication tools (e.g., Slack, Microsoft Teams)
• Data analysis tools (e.g., Excel, Google Analytics)
• CRM software (e.g., Salesforce, HubSpot)

Practical notes

• This role is based in Wilmington, North Carolina, and requires a full-time commitment.
• Candidates must have valid work authorization to be considered for this position.
• Bamboohr is committed to fostering a diverse and inclusive work environment.
• The company offers competitive salary packages and benefits, which will be discussed during the interview process.
• Interested applicants can apply through the provided link: [Bamboohr Careers](https://protocase.bamboohr.com/careers/425).

In summary, the Service Project Coordinator position at Bamboohr is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. If you have a strong background in project management and a desire to contribute to a growing company, we encourage you to apply.