Protocase Account Executive

About the role

As an Account Executive at Protocase, you will play a pivotal role in driving sales and fostering relationships with clients in the custom fabrication industry. Your primary responsibility will be to identify new business opportunities and nurture existing accounts, ensuring that clients receive exceptional service and support. This position requires a proactive approach to sales, a deep understanding of customer needs, and the ability to communicate effectively with diverse stakeholders. You will be part of a dynamic team based in Wilmington, North Carolina, contributing to the growth and success of Protocase.

Key facts

What you'll do

• Develop and implement strategic sales plans to achieve revenue targets and expand the customer base.
• Identify and qualify new leads through various channels, including networking, referrals, and industry events.
• Build and maintain strong relationships with clients, understanding their unique needs and providing tailored solutions.
• Conduct product demonstrations and presentations to showcase Protocase's offerings and capabilities.
• Collaborate with the engineering and production teams to ensure client specifications are met and projects are delivered on time.
• Negotiate contracts and pricing with clients, ensuring mutually beneficial agreements that align with company goals.
• Monitor market trends and competitor activities to identify opportunities for growth and improvement.
• Prepare and present regular sales reports to management, highlighting progress towards targets and areas for development.
• Participate in trade shows and industry events to promote Protocase and network with potential clients.
• Provide exceptional customer service throughout the sales process, addressing any inquiries or concerns promptly.
• Assist in the development of marketing materials and campaigns to enhance brand visibility and attract new clients.
• Work closely with the customer support team to ensure a seamless transition from sales to project execution.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in sales, preferably in the manufacturing or custom fabrication sector.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
• Excellent negotiation and closing skills, with a focus on achieving win-win outcomes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in CRM software and Microsoft Office Suite, with strong analytical skills to interpret sales data.
• Willingness to travel as needed to meet clients and attend industry events.
• A customer-centric mindset, with a passion for delivering exceptional service.

Nice to have

• Experience in the custom fabrication or manufacturing industry.
• Familiarity with CAD software or engineering principles.
• Previous experience in a technical sales role, with the ability to understand complex product specifications.
• Knowledge of digital marketing strategies and tools.
• Multilingual skills, particularly in Spanish or French, are a plus.

Skills & tools

The ideal candidate will possess strong sales acumen, excellent communication skills, and the ability to understand and convey complex technical information. Proficiency in CRM systems, such as Salesforce, is essential for tracking leads and managing customer relationships. Familiarity with project management tools will also be beneficial in coordinating with internal teams. A solid understanding of the custom fabrication process and the ability to analyze market trends will enhance your effectiveness in this role.

Practical notes

This position is based in Wilmington, North Carolina, and offers a full-time engagement with competitive compensation. Protocase is committed to fostering a diverse and inclusive workplace, and we encourage applications from candidates of all backgrounds. The company is open to sponsoring visas for qualified candidates who meet the job requirements. Interested applicants can apply through the Protocase career portal at the provided link. Please ensure your resume highlights relevant experience and skills that align with the responsibilities of the Account Executive role.