IT Operations Analyst Internship, Madrid

About the role

You act as the internal first point of contact for day-to-day IT and workplace support for a fast-growing team of around 130 employees based in Madrid and Valencia. You own the end-to-end resolution of user tickets, ensuring issues are triaged, tracked, and closed efficiently while escalating to vendors when necessary. You will take full ownership of the device lifecycle, provisioning and configuring company laptops through an MDM and zero-touch enrollment strategy rather than manual reimaging. You execute identity and access management tasks, handling joiner-mover-leaver activities such as account creation, deactivation, SSO group management, and SaaS provisioning triggered by HR. You maintain an accurate inventory of SaaS licenses and tools, actively reclaiming unused seats on offboarding and flagging instances of shadow IT or unmanaged software. You support security hygiene initiatives, including endpoint compliance, MFA enrollment, and operational aspects of security-awareness campaigns under the direction of the security owner. You build and maintain documentation and tooling that prevents recurring issues, creating runbooks and automating simple workflows to improve team efficiency.

Key facts

What you'll do

Execute a high-volume ticket queue with speed and accuracy, providing clear communication to users until issues are fully resolved.

Provision and configure new laptops via MDM and zero-touch enrollment, ensuring devices are ready for day-one productivity.

Perform identity and access operations, creating and deactivating accounts, managing SSO memberships, and handling SaaS access during onboarding and offboarding.

Maintain a precise inventory of SaaS licenses and collaboration tools, reclaiming seats on offboarding and monitoring usage to reduce waste.

Support endpoint security baselines, MFA rollouts, and assist with security-awareness program execution such as Zepo campaigns.

Monitor vendor performance and raise operational issues to the DevOps/Security function when service levels or compliance are at risk.

Build and improve internal documentation, runbooks, and self-service guidance to prevent recurring support incidents.

Collaborate closely with the DevOps and Security teams to align processes, share feedback, and uphold company standards.

Act as a trusted internal partner, communicating complex technical topics in a simple, actionable way to non-technical stakeholders.

Continuously look for opportunities to streamline workflows, automate manual steps, and improve the employee experience.

Requirements

You are currently enrolled in a Bachelor's or Master's degree program or have recently graduated in a relevant field such as Computer Science, Information Technology, or Engineering.

You are legally authorized to work in Spain and hold the right to live and work in the European Union without sponsorship requirements.

You are based in or willing to relocate to Madrid and can commit to an in-person work model aligned with team and office availability.

You have a strong command of written and spoken English, with intermediate-level Spanish being a significant advantage for internal collaboration.

You are comfortable working with operating systems, applications, and basic networking concepts in a corporate environment.

You have foundational knowledge of cloud platforms, identity providers, and SaaS applications, with exposure to tools like Microsoft 365, Azure AD, or similar environments.

You demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

You are proactive, taking ownership of tasks end-to-end and communicating clearly when dependencies or blockers arise.

Nice to have

Experience with MDM and zero-touch enrollment platforms, including Microsoft Intune or similar systems.

Familiarity with security and compliance workflows such as MFA, endpoint protection, and security-awareness training programs.

Basic scripting or automation experience using tools like PowerShell, Bash, or similar automation frameworks.

Understanding of SaaS license management and best practices for monitoring and optimizing tool usage.

Exposure to IT service management frameworks or ticketing systems such as Jira Service Management or similar tools.

Practical notes

This is an internship position based in the PropHero office in Madrid, requiring in-person attendance aligned with team and office expectations.

Travel is not required for this role, and candidates must be able to work from the Madrid location consistently.

Visa sponsorship is not available for this internship, and candidates must hold the necessary authorization to work in Spain and the European Union.

The engagement follows standard internship timelines, and interested candidates should apply promptly to meet internal deadlines.