Customer Success Engineer, French Speaking

About the role

Postman is seeking a technical expert to join our Customer Success Engineering team in Paris. You will serve as a technical architect, working alongside Customer Success Managers to design and implement solutions that help enterprise clients reach their goals. This position focuses on creating repeatable, scalable workflows rather than standard support tasks. You will resolve complex architectural hurdles for customers while identifying patterns to build reusable solutions for the broader user base. In this capacity, you will conduct technical discovery to align business objectives with production-ready implementation paths. The role involves developing technical assets such as scripts, templates, and reference guides to improve customer time-to-value. You will also document product gaps and provide feedback to influence the internal product roadmap. Additionally, you will design custom workarounds and integrations when standard product features do not meet specific enterprise requirements.

Key facts

What you'll do

• Resolve complex architectural hurdles for customers while identifying patterns to build reusable solutions for the broader user base.
• Conduct technical discovery to align business objectives with production-ready implementation paths.
• Develop technical assets such as scripts, templates, and reference guides to improve customer time-to-value.
• Document product gaps and provide feedback to influence the internal product roadmap.
• Design custom workarounds and integrations when standard product features do not meet specific enterprise requirements.
• Translate high-level business goals into detailed technical specifications that guide successful Postman adoption.
• Act as a technical liaison, bridging communication between enterprise clients and Postman product and engineering teams.
• Create and maintain technical artifacts including step-by-step guides, automation scripts, and reusable workflow templates.
• Analyze usage data and customer feedback to identify trends and drive improvements to the overall solution.
• Collaborate with the product team to validate hypotheses and prioritize features based on enterprise customer needs.
• Lead technical workshops and design sessions to help customers architect efficient Postman workflows.
• Provide advanced training on API lifecycle best practices, including documentation, testing, and monitoring strategies.
• Support the creation of proof-of-concept projects to demonstrate value and facilitate enterprise sales cycles.
• Mentor less experienced team members on technical best practices and problem-solving approaches.

Requirements

• 6-8+ years of experience in customer-facing technical roles such as Solutions Engineering, Forward Deployed Engineering, or Technical Account Management.
• Proficiency in JavaScript, Node.js, TypeScript, or similar modern scripting languages.
• Strong understanding of API lifecycles, developer workflows, and DevOps practices.
• Ability to define ambiguous problems and execute technical solutions independently.
• Fluency in French.
• Bachelor degree in Computer Science or Engineering, or equivalent professional experience.
• Familiarity with the software development toolchain, including GitHub, AWS, and Azure.
• Proven track record of working effectively in fast-paced, dynamic, and sometimes ambiguous environments.
• Excellent written and verbal communication skills in French and English.
• Strong analytical and problem-solving skills with attention to detail.
• Demonstrated ability to manage multiple priorities and meet deadlines in a customer-focused role.
• Experience working with enterprise-level clients and understanding their complex operational needs.
• Willingness to travel as required to support customers and engage with the local professional community.
• Commitment to following Postman processes and contributing to a positive, collaborative team culture.

Nice to have

• Experience with cloud platforms such as AWS or Azure.
• Knowledge of API development and management best practices.
• Background in developer relations or technical advocacy roles.
• Familiarity with CI/CD concepts and automated testing practices.
• Experience in creating technical documentation or developer portals.
• Understanding of security and compliance considerations in API design.
• Exposure to low-code or no-code integration platforms.
• Previous work in a multinational company supporting diverse customer bases.

Practical notes

Benefits include full medical coverage, flexible PTO, wellness reimbursement, a monthly lunch stipend, donation matching, and team-building events. The role requires 5 days of in-office attendance in Paris. Postman is an Equal Employment Opportunity and Affirmative Action Employer. Unsolicited resumes from recruitment agencies will not be accepted.