Sr. Manager, Implementations
Job description
About the role
Customer onboarding drives long-term retention, and this role owns that outcome through detail orientation and schedule rigor. The position combines player and coach responsibilities, leading Implementation Managers while modeling communication and follow-through.
Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.
Key facts
What you'll do
Setting clear expectations for customers and internal teams ensures clarity without needing reminders. Reporting portfolio health, risk, and progress upward translates complex status into a clear, digestible format for leadership. Building and refining playbooks and workflows raises consistency and quality as the team grows. Traveling approximately 10% supports kickoffs, customer events, and industry conferences.
Requirements
5+ years in implementation, onboarding, professional services, or project management provide the foundation for this role. 2+ years managing people demonstrates readiness to lead a team. Managing a high volume of concurrent projects with strong attention to detail ensures follow-through on commitments. Proactively communicating status and setting expectations with customers and stakeholders prevents surprises. Leading customer-facing projects on time and on scope shows delivery capability for complex rollouts. Building or improving processes that scale supports sustainable growth. A Bachelor's degree or equivalent practical experience meets the academic baseline for the position.
Nice to have
Experience in a B2B SaaS or technology environment reflects familiarity with recurring revenue models. Proficiency with CX Tech stack tools such as Salesforce, Wrike, Zendesk, and ChurnZero supports efficient execution. Working with enterprise customers and complex, multi-stakeholder rollouts prepares you for larger deployments. A love of animals, pets, and experience in vet tech aligns with the company's market and mission.
Skills & tools
Proficiency with project management and customer experience platforms enables structured execution.
Practical notes
This role may involve travel, requires US work eligibility, and expects onsite presence on a defined schedule. The position reports to senior leadership and works closely with cross-functional partners.
Typical interview steps
Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.
Good to know
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.
Career growth
Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.
About the company
Petvisor develops software for veterinary clinics. Communication tools support interaction with clients. Integrated phones and direct booking organize appointments. AI-powered notes assist record keeping. Custom marketing features help promote services. The platform aims to support clinic growth. Functions are delivered through a cloud based system. Clinics use these tools to manage daily operations. The design focuses on practical use. Teams can access features that simplify scheduling and documentation.